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Home Essentials and Helpline

Alditha68 — Tue, 18 Jun 2024 12:13:21 GMT

I am interested in the BT Home Essentials package but have been told that the helpline system I have fitted will probably stop working, because it will be full digital and the Helpline system works via the analogue phone line. I am enquiring to ask if there is anything that I can do to connect the analogue phone line to the digital system. Thank you.

Re: Home Essentials and Helpline

Keith_Beddoe — Tue, 18 Jun 2024 12:21:13 GMT

@Alditha68

You will be supplied with a BT Smart Hub 2, which has an analogue phone socket on the back, where you can plug your helpline box.

That should work just as before, if not, you would need to raise the issue with the helpline provider, as they should have an alternative system in place, as there are no new physical analogue phone lines being provided.

Re: Home Essentials and Helpline

Alditha68 — Tue, 18 Jun 2024 12:42:23 GMT

Thanks for replying. The helpline box is hardwired into my wall and is somehow connected to my phone line. I think they are updating the system eventually but I need to cut by internet bill now, but it all seems to be full fibre/digital broadband and phone these days.

Re: Home Essentials and Helpline

Keith_Beddoe — Tue, 18 Jun 2024 12:52:59 GMT

@Alditha68

You would need to contact the helpline provider now, as they should all be aware of the move to digital voice. Most simple systems will work, but any that use modem communications will not.

It may mean moving the connection from the wall socket, to the back of the router.

Re: Home Essentials and Helpline

imjolly — Tue, 18 Jun 2024 13:48:56 GMT

did you check you qualify for home essential packages? https://www.bt.com/terms/home-essentials

Re: Home Essentials and Helpline

Alditha68 — Tue, 18 Jun 2024 13:52:09 GMT

Hi, yes I claim Universal Credit and don't see a problem there.