This topic

DV contacts

brimar — Fri, 21 Jun 2024 15:38:21 GMT

Some months ago, when renewing my contract, I was moved to Digital Voice. When setting the system up, I moved my contacts to the hub, and when one of them called me, their name showed on the handset screen.

However, some weeks ago, I had a problem with one of the handsets, and it was replaced by BT. Since the replacement, although the contacts number shows, when they call, their name does not.

Anyone any idea's?

Re: DV contacts

jac_95 — Fri, 21 Jun 2024 15:42:39 GMT

Hi brimar,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: DV contacts

licquorice — Fri, 21 Jun 2024 16:14:52 GMT

When you imported the contacts to the hub were they in the correct syntax?

BEGIN:VCARD
VERSION:4.0
FN:Fred Bloggs
N:Bloggs;Fred;;;
TEL;VALUE=uri;TYPE=home:tel:01nnnnnnn
MEDLODY:0
ACCOUNTID:0
DFTNUM:0
OWN:0
END:VCARD

Re: DV contacts

brimar — Fri, 21 Jun 2024 17:18:19 GMT

Thank's for the reply liquorice. The contacts on the hub worked perfectly well, before the handset was replaced, and, for a while after. So, I assumed, that all was well. Then, one day, the names disappeared. One of life's little mysteries which BT could not help with.

Re: DV contacts

VeteranISPUser — Fri, 21 Jun 2024 17:24:10 GMT

Hi @brimar Just check that the telephone numbers are not formatted and are complete. That is a number like 02000 999999 should be stored as 02000999999, no spaces or formatting.

Re: DV contacts

brimar — Fri, 21 Jun 2024 17:43:32 GMT

OK. I'll check. Thank's.