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Digital voice and two phones

cherry76 — Tue, 25 Jun 2024 07:27:52 GMT

I have recently switched to digital voice. One main phone connected to the hub downstairs and the cordless phone is connected using an adapter provided by bt upstairs.Before when the phone ring’s downstairs my husband will answer and I will pick up the cordless one upstairs. Now when the phone rings I can only use one whichever one I pick downstairs or upstairs. I prefer to use the cordless one and it does matter which one I can reach quicker. After 5 rings, it goes to voice mail.I wish I did not renew my contract and waited for bt to make it compulsory being elderly.

Re: Digital voice and two phones

jac_95 — Tue, 25 Jun 2024 07:32:39 GMT

Hi cherry76,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Digital voice and two phones

licquorice — Tue, 25 Jun 2024 07:35:05 GMT

See messages 19 and 20 in this thread https://community.bt.com/t5/Home-phone-including-Digital/Multi-call-option-Digital-Voice/td-p/2314704

Unfortunately there is no connectivity between the socket on the hub and the adapters.