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DV. Not a BT router

Fab — Tue, 25 Jun 2024 20:39:04 GMT

Hello. I am not willing to update to the new BT hub just for the sake of migrating to DV. Is there an option to remove the phone service from my current plan and return the HS2 that was sent to me a couple of days ago? Thank you.

Re: DV. Not a BT router

jac_95 — Tue, 25 Jun 2024 20:42:39 GMT

Hi Fab,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: DV. Not a BT router

licquorice — Tue, 25 Jun 2024 20:50:59 GMT

At the moment ceasing your phone service will also cease your broadband which you would then have to take out a new contract without telephony.

As the saving is only about £3/m its probably not worth it.

Re: DV. Not a BT router

Fab — Tue, 25 Jun 2024 20:52:40 GMT

That is fair enough. Thank you.

Re: DV. Not a BT router

licquorice — Tue, 25 Jun 2024 20:55:06 GMT

Just make sure your calling plan is PAYG so you are not paying for minutes you won't use. Calling plans can be changed in MyBT without invoking any contract changes.

Re: DV. Not a BT router

chrisjp — Wed, 26 Jun 2024 03:46:00 GMT

Am I correct in thinking that you have your own, non BT, broadband modem/router and don't want to replace it with the BT SH2 which you suspect will be inferior?

I was in the same situation when I was changed to DV, but I went ahead and replaced my proprietary modem/router with the SH2 and, honestly, I haven't noticed any issues with it.

If you want to keep you own modem/router and forgo the DV phone service, then there's no need to return the SH2 - just keep it as a spare.

Re: DV. Not a BT router

TimCurtis — Wed, 26 Jun 2024 08:11:35 GMT

I have DV and use my Asus router but have set up the BT Voicemail service to answer calls immediately and periodically phone into my home number and using my pin code pick up any messages.

Works well enough for me that way as most have our mobile numbers.

BTW the only issue with using the SH2 is the inability to split the 2.4 & 5gHZ wifi bands which does sometimes cause a few issues otherwise it's as good as previous BT home hubs.

Re: DV. Not a BT router

HHGTTG — Wed, 26 Jun 2024 08:50:55 GMT

You could always turn off the 5GHz band and just use the 2.4GHz one if you find that acceptable?

Re: DV. Not a BT router

WSH — Wed, 26 Jun 2024 10:23:56 GMT

It is also possible to use both. The SH2 plugs into the ONT or phone socket first then you plug your router into the SH2. The SH2 supplies the Digital Voice service and passes all other traffic to your router, which then manages and controls access to your network.

There are plenty of posts on here as to how to do it. As Chrisjp says, I've not seen any loss in performance as a result.

Re: DV. Not a BT router

countrypaul — Wed, 26 Jun 2024 10:33:04 GMT

You will need to return the BT SH2 at the end of your contract (if you don't remain with them) or you are likely to be charged for it. I have no idea if they can deal with it being returned earlier - but given the difficulty they seem to have with admin not sure I would trust them even if they said it is possible.