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Digital Voice - Disconnection Issue

MatthewG- — Sat, 29 Jun 2024 16:40:08 GMT

Over the past month I have noticed Digital Voice has been disconnecting quite a lol recently. Internet Connection is running perfectly fine. I check in the BT/EE Hub Settings and Digital Voice will be Disconnected. Sometimes it will reconnect within a few seconds but there has been instances were the Phone line has been down for a hour or 2.

We are running the BT Digital Voice WiFi phones so the display lights up every time the digital line drops.

Just wondering what the best course of action since the Internet if running fine and stable to the Digital Voice is down.

Re: Digital Voice - Disconnection Issue

jac_95 — Sat, 29 Jun 2024 16:42:39 GMT

Hi MatthewG-,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice - Disconnection Issue

VeteranISPUser — Sat, 29 Jun 2024 16:49:37 GMT

Hi @MatthewG- have you tried rebooting or resetting (save your contacts first) your SH2? Please note that they are not WiFi phones, they are DECT phones with the base station built into the Hub.

Re: Digital Voice - Disconnection Issue

imjolly — Sun, 30 Jun 2024 07:50:42 GMT

have you tried replacing the batteries as the existing batteries are known to cause problems. may appear to be charging but just not holding charge

Re: Digital Voice - Disconnection Issue

MatthewG- — Sun, 30 Jun 2024 13:05:11 GMT

I am using the New BT Digital Voice phone that I ordered alongside my contract 9 months ago.

I have rebooted the Router and ONT and the issues still happens. Logs show the Digital Voice has Dropped 12 times today just on page on of the logs