This topic

BT8600

wonderr — Sun, 30 Jun 2024 10:23:14 GMT

My BT8600 has recently decided not to recognise my mobile number which is in the Book mark section and the VIP section. Whenever I call on my hands free from the card to my home number it asks me to announce myself and then pass the hash key. Something I cannot do whilst driving. I have tried phoning the help desk number of 0800 145 6789 which hasn't solved the problem. They have merely put me on Call Protect. Can anyone provide me with a fix to this problem

Re: BT8600

Keith_Beddoe — Sun, 30 Jun 2024 10:29:06 GMT

@wonderr

Welcome to this user forum for BT Residential phone and broadband customers.

Can you check that you can still see incoming call numbers showing on the phone display, when you receive a call, as its possible that caller display is not working on your line?

Are you a BT customer?

Re: BT8600

Anonymous — Sun, 30 Jun 2024 10:30:27 GMT

Have you tried calling the landline when at home, so you can observe what the 8600 is reporting? First guess would be that your mobile has stopped sending CLI & so is being treated as a withheld number.

Re: BT8600

wonderr — Sun, 30 Jun 2024 10:47:12 GMT

Sadly no. I have just had two family members call from different parts of the county, one on land line and one on mobile. Both of these numbers are in the Book and VIP list and not numbers showing and they had to announce themselves and I had to pass 1. Would the fact I renewed my BT Contract before it ran out and I was urged to switched to EE have anything to do with this.

Re: BT8600

Keith_Beddoe — Sun, 30 Jun 2024 10:53:31 GMT

@wonderr

It appears that Caller Display has been removed from your line.

I assume you are now with EE and not BT?

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

Re: BT8600

wonderr — Sun, 30 Jun 2024 10:57:36 GMT

No, I am still with BT, it took some persuasion not to go onto EE but being in a rural location with poor wifi /mobile signals I am happy with BT

Re: BT8600

Keith_Beddoe — Sun, 30 Jun 2024 11:00:31 GMT

So you must now be on BT Digital voice.

Caller Display is not enabled by default, you have to log into MyBT and there is supposed to be a section to manage BT Digital Voice. You can enable Caller Display there.

Re: BT8600

wonderr — Sun, 30 Jun 2024 11:02:02 GMT

I have just phoned as you suggested the message my mobile said was that I had to announce myself and press the# key, which I did and it screen on the landline stated 'Announced Call' and the recording asked me to press 1 to accept.

Re: BT8600

Anonymous — Sun, 30 Jun 2024 11:23:36 GMT

You'll need to temporarily turn off blocking in order to see how your mobile number is presented to the 8600.

I'm assuming that as you haven't said otherwise, that other contacts get straight through?

Re: BT8600

Keith_Beddoe — Sun, 30 Jun 2024 11:28:52 GMT

@Anonymous

@wonderr said

"Sadly no. I have just had two family members call from different parts of the county, one on land line and one on mobile. Both of these numbers are in the Book and VIP list and not numbers showing and they had to announce themselves and I had to pass 1"

So Caller Display is not active.

@wonderr I assume the phone base unit is plugged into the phone socket on the back of the Smart Hub 2?

Re: BT8600

Anonymous — Sun, 30 Jun 2024 11:33:49 GMT

@Keith_Beddoe @wonderr

Apologies, crappy forum software taking me to the last post rather than the last unread...

Re: BT8600

Keith_Beddoe — Sun, 30 Jun 2024 11:39:10 GMT

Which is why I use the Thunderbird RSS reader instead.

Re: BT8600

wonderr — Sun, 30 Jun 2024 15:46:32 GMT

No the phone base is plug into the BT Master Socket SC and has been ever since we have had the BT8600. Our Smart Hub 3, I think

Re: BT8600

Keith_Beddoe — Sun, 30 Jun 2024 16:17:45 GMT

@wonderr

If you recently re-contracted, I am surprised you were not moved over to BT Digital Voice, as the PSTN network is closing down.

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

Have you tried that?

You may also like to try removing the power to the base unit for about a minute, to see if it fixes the issue.

Re: BT8600

wonderr — Mon, 01 Jul 2024 07:34:06 GMT

The answer to*#234# was @'Sorry this service is not available; and having switched the power off to the BT8600 and removed the jack from the master socket, waiting a couple of minutes and replacing everything hasn't altered the response of the Call Guardian it is still failing to recognise Book Mark or VIP members.

I am now off to a funeral which will take all day. I intend spending tomorrow dealing with BT because I am convinced this has been caused by the change of contract. They emailed me to say that my contract was running out at the end of June and were offering EE but I stated I was happy with BT and if i needed to renew it would be with BT.

Thank you both for your efforts.

Yours Aye

Michael (wonderr)

Re: BT8600

Keith_Beddoe — Mon, 01 Jul 2024 07:49:24 GMT

@wonderr

I would say that something has gone wrong during your contract renewal, and you have lost the Caller Display facility.

You need to login to MyBT and go to the phone section, and order the free Privacy and Caller Display feature. It should be activated within 24 hours.

For now, all you can do to prevent callers needing to announce themselves, is to turn Call Guardian off. That would mean you are likely to get scam calls.

Re: BT8600

wonderr — Mon, 01 Jul 2024 08:22:49 GMT

Many Thanks, would prefer to cut out the cold calling .