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BT Upgrading SH2 Software Anomaly?

COMPANY-PENSIONER — Sat, 06 Jul 2024 10:22:34 GMT

FWIW.

I noticed my router wasn't emanating the usual blue hue, and no net access. Did a 3-pin reset, came back up, OK. I had a look in the router technical logs: '06.30am BT Software Upgrade'.
The anomaly. I, previously, set my Voicemail Delay, to 'Long 30secs'. I wondered why, I wasn't getting to the handset, before it tripped out to Voicemail, really irritating. When I checked the Voicemail Delay, it defaulted to 20secs. Dialled 1571, and put the delay back to 'Long 30secs', confirmed by logging into My BT, and checking Call Divert Delay.
So, was the change of Voicemail Delay, due to the Software Upgrade or my 3-pin reset? Anyone!

Hotel , Motel , Holiday Inn

Backed up my Hub & Contacts.
DV Handset / SH2. Saving the DV/SH2 'contacts' & 'conf' goes like this:-
01. Enter the SH2 address, 192.168.1.254, into your browser.
02. The SH2 Home interface should load.
03. Access the partition with the Handset logo & AFN phone details in.
04. Select 'contacts'.
05. Select 'export' to file.
06. Admin Password login appears. (N.B The 'Admin Password' should hold for the 'conf' save.)
07. Enter Admin Password, and follows the prompts, to where you keep stuff. SAVE.
08. Return to the SH2 Home interface.
09. Select 'Advanced Settings', 'System', 'Back up / Restore'.
10. Select 'Back up', "Back up".
11. Follow the prompts, to where you keep your stuff. SAVE.
12. Best practice. Return to the SH2 Home interface. CLOSE BROWSER.

Re: BT Upgrading SH2 Software Anomaly?

jac_95 — Sat, 06 Jul 2024 10:22:39 GMT

Hi COMPANY-PENSIONER,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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Re: BT Upgrading SH2 Software Anomaly?

COMPANY-PENSIONER — Thu, 11 Jul 2024 17:37:04 GMT

RESOLVED !