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No link to the Hub Error

BlackDog1 — Sun, 07 Jul 2024 14:46:26 GMT

I have two digital voice handsets linked to my hub. They have been working fine for the last 2 years but have now suddenly stopped working and both are showing the 'No link to the hub' error.

I've looked at the online help and it says they are to far from the hub but they haven't moved in over 2 years so why stop working now.

I have reset the handset and tried registering it to the hub again but it's not linking to the hub.

Any ideas on how to resolve this?

Re: No link to the Hub Error

jac_95 — Sun, 07 Jul 2024 14:47:39 GMT

Hi BlackDog1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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Re: No link to the Hub Error

imjolly — Sun, 07 Jul 2024 15:10:02 GMT

try replacing the rechargeable batteries surprised they have lasted so long

Re: No link to the Hub Error

BlackDog1 — Sun, 07 Jul 2024 15:15:08 GMT

Thank you for the suggestion. I will get some off Amazon and see if that makes a difference.

Heather

Re: No link to the Hub Error

TimCurtis — Sun, 07 Jul 2024 17:14:41 GMT

@BlackDog1

You could just try with some alkaline ones first but don't replace the handset on the charger.

Re: No link to the Hub Error

BlackDog1 — Sun, 07 Jul 2024 19:16:30 GMT

That was a good idea to use normal batteries. I tried them and it still wouldn't work so I rebooted the hub and I'm happy to report that all phone are now working with the original rechargeable batteries.

Thank you TimCurtis & imJolly.