This topic

Digital voice only

markcornelius166 — Sun, 07 Jul 2024 17:54:50 GMT

Hi my mum is moving house. She currently has BT line rental.. old copper analogue version (no broadband at all).

She is moving to house that has already been updated to FTTP/digital voice.

Can she still have just a phone line with no broadband at her new address on DV and will she be eligible for line rental only discount of £16.31? Namely pay £12.09 rather than full £28.40 pcm.

Many thanks

Mark

Re: Digital voice only

jac_95 — Sun, 07 Jul 2024 17:57:39 GMT

Hi markcornelius166,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital voice only

imjolly — Sun, 07 Jul 2024 19:31:14 GMT

Digital voice is VOIP and currently needs Internet connection to function. anlogue phones over copper are no longer installed by openreach

Re: Digital voice only

jac_95 — Sun, 07 Jul 2024 21:44:06 GMT

@markcornelius166

You will need to call the customer services to find out the options and costs of the phone only package.

I believe 0800 587 0083 is number otherwise the main customer service number is: 0330 1234 150

To note as already pointed out, that new packages will require a move to Digital Voice which will require a broadband connection (however you may just be supplied some form of broadband connection to just allow the phone service to work and may not be activated for other online usage)

As for costs you are best to speak to BT customer services directly.