Adding Call Protect to Landline

sludge7 — Wed, 10 Jul 2024 15:45:02 GMT

I would like to add Call Protect to my Landline. I keep getting the following message:

We're sorry, we can't process your order at the moment.

We can see you've recently placed an order with us that isn't yet complete.
You can check the status of that order here https://www.bt.com/trackorder.
Once that order is complete, please log back in and place your order. Thank you

When I click to see what order it is referring to that is not complete, it gives me two orders, one marked Pending and one marked Open -- both from last autumn. As far as I know, nothing should be pending, I've not made any changes to my service since getting it set up.

Is there any way I can resolve this without having to make a phone call? I am autistic and find phoning BT to be an extremely distressing experience.

Re: Adding Call Protect to Landline

NeilO — Wed, 10 Jul 2024 18:40:06 GMT

@sludge7 I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Neil

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Adding Call Protect to Landline

Re: Adding Call Protect to Landline