This topic

Call diversion

EurIng — Fri, 12 Jul 2024 14:58:36 GMT

Apologies for re-running an existing theme.

I have been moved over to Digital Voice, with my landline plugged into the back of a BT Smart Hub 2.

With my current BT package, I understand that call diversion is free and want to divert incoming landline calls to my mobile.

My BT broadband package includes a 700-minute calling plan.

I now have an EE mobile contract (was BT until the ‘merger’ with EE). This includes unlimited standard minutes & texts in the UK.

What I want to confirm that this service is free. In other words, there is no charge to divert calls from my landline to the EE mobile.

I’ve looked at the FAQs/Community site and the answer is not at all clear.

I am looking for a definitive, ‘non-politician’ answer.

Please help if you can.

Re: Call diversion

jac_95 — Fri, 12 Jul 2024 15:02:39 GMT

Hi EurIng,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Call diversion

EurIng — Fri, 12 Jul 2024 15:46:52 GMT

Thanks for the reply, but this is an automated response which tells me nothing new.

Re: Call diversion

licquorice — Fri, 12 Jul 2024 15:59:36 GMT

https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice

Re: Call diversion

EurIng — Fri, 12 Jul 2024 16:38:16 GMT

Thanks for the response - once again this is all standard stuff. There is reference to call to BT Mobile..........as far as I know, BT Mobile is no longer available which is why I was re-contracted to EE.

It just not clear !!

Re: Call diversion

NoSirItWasntMe — Fri, 12 Jul 2024 17:48:34 GMT

The facility is free, you will use your 700 minute inclusive package first, then pay the usual call charges.