This topic

Problem delaying Digital Voice migration

0logy — Thu, 18 Jul 2024 09:39:30 GMT

About a week ago I received an email and then a letter stating that my line would be moved over to the Digital Voice service "within the next 30 days".

I want to delay migration over to Digital Voice for the time being.

The email and letter provided a web link to request a delay to this happening - the link is...
bt.com/DigitalSwitchover
...which redirects to this URL...
https://my.bt.com/s/apps/appsselfserve/index.html#/consent/dvMigration

However when I input my BT account number I get back the message:

"You’re not part of the Digital Voice migration"

I've tried over several days but I still get the same message. How best to proceed?

P.S. This is a screenshot of the message I get... ⬇️

Re: Problem delaying Digital Voice migration

jac_95 — Thu, 18 Jul 2024 09:32:39 GMT

Hi 0logy,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Problem delaying Digital Voice migration

Jane2018 — Sat, 20 Jul 2024 17:15:14 GMT

I suspect is you do absolutely nothing at all it probably will not happen for quite a while so perhaps just wait to see what happens.

Re: Problem delaying Digital Voice migration

HHGTTG — Sat, 20 Jul 2024 17:17:47 GMT

Same thing happened to me. I just bin any communications referring to DV.

Re: Problem delaying Digital Voice migration

WSH — Sat, 20 Jul 2024 20:40:51 GMT

When they sent me 30 days notice it ended up taking 92 days.

Re: Problem delaying Digital Voice migration

Jane2018 — Thu, 25 Jul 2024 15:16:39 GMT

And I see they are delaying it to 2027 now for some and only forcing those on to it who are not vulnerable and have NOT made a call on their landline (I think I make calls on both landline numbers each other - £50 of calls on one line this month alone..... as sadly don't even get free calls).