This topic

assistance please

polish — Wed, 24 Jul 2024 17:39:21 GMT

someone from helpline for my dell computer tried to phone me this afternoon but it went straight to voicemail and did not ring here beforehand, any ideas anyone please?

Thanks Jules

Re: assistance please

NeilO — Wed, 24 Jul 2024 18:40:58 GMT

@polish Hi Jules, are you sure it was a genuine call? Do you have the call protect feature active on the line?

If the number was on your personal or BT blocklist then it would have been directed straight to the junk voicemail without ringing.

Thanks

Neil

Re: assistance please

polish — Thu, 25 Jul 2024 15:47:07 GMT

Hi Neil

Yes it was,they have tried again today, they are not on my blocked list.

What is the call protect feature please?

Thanks Jules

Re: assistance please

DavidM — Thu, 25 Jul 2024 15:50:33 GMT

Hi @polish and thanks for the reply.

Take a look at How to Get and Use BT Call Protect | Digital Voice & Landline Help | BT Help for information on Call Protect.

Cheers

David

Re: assistance please

polish — Thu, 25 Jul 2024 15:58:44 GMT

Thanks David

How are the company able to phone me then as they say it keeps going to voicemail?

Thanks Jules

Re: assistance please

polish — Thu, 25 Jul 2024 16:39:22 GMT

Would appreciate a reply please?

Thanks Jules

Re: assistance please

polish — Thu, 25 Jul 2024 16:40:30 GMT

Thanks for the info David

How are the company able to phone me then as they say it keeps going to voicemail?

Thanks Jules

Re: assistance please

NeilO — Thu, 25 Jul 2024 18:35:41 GMT

@polish have you tried turning off the BT Blocklist in MyBT

Neil

Re: assistance please

polish — Fri, 26 Jul 2024 07:18:36 GMT

@NeilO

Sorry Neil how do you do this please? Thanks Jules

Re: assistance please

NeilO — Fri, 26 Jul 2024 08:48:43 GMT

@polish In the call protect settings in MyBT or by calling 1572 from your landline. Call protect user guide

Re: assistance please

polish — Fri, 26 Jul 2024 15:22:06 GMT

@NeilO

Hi Dell are still unable to phone me on my landline they are phoning from +353 1 512 6300 and my call protect is now switched off? what can I do please? Thanks Julie

Re: assistance please

polish — Fri, 26 Jul 2024 15:48:44 GMT

@NeilO

Would appreciate a reply please?

Thanks Jules

Re: assistance please

DavidM — Fri, 26 Jul 2024 16:06:37 GMT

Thanks for getting back @polish

Are you aware of any other numbers that are unable to contact you?

Cheers

David

Re: assistance please

polish — Fri, 26 Jul 2024 16:12:44 GMT

@DavidM

Hi David

No I am not. Thanks Jules

Re: assistance please

DavidM — Fri, 26 Jul 2024 16:14:43 GMT

Thanks again @polish

I'm not sure if there is a lot we can do here but I'll be happy to get it looked into. Check your inbox for my message and drop me over the details.

Cheers

David

Re: assistance please

polish — Fri, 26 Jul 2024 16:19:22 GMT

@DavidM It is just that Dell are trying to talk to me on the landline as mobile reception is bad here?

Re: assistance please

polish — Fri, 26 Jul 2024 16:20:19 GMT

@DavidM Thanks David will do.

Re: assistance please

polish — Fri, 26 Jul 2024 18:13:06 GMT

Hi David

Have managed to send a PM to you. Thanks Jules