https://community.bt.com/t5/Home-phone-including-Digital/Landline-down-disabled-customer/m-p/2396713#M99018 <P>My disabled, elderly brother, who lives alone and cannot use a mobile has been without a functioning landline for 3 days, and BT say it won’t be fixed for another 3 days.&nbsp;<BR />The contact-bt message service (ai?) promised to “take responsibility” 24 hours ago, but all I’ve heard since is an automated email restating an expected fix time of midnight on 29th, 3 days away.&nbsp;<BR />How can I speak to an actual human?&nbsp;</P> Fri, 26 Jul 2024 17:17:15 GMT Cherry1 2024-07-26T17:17:15Z https://community.bt.com/t5/Home-phone-including-Digital/Landline-down-disabled-customer/m-p/2396713#M99018 <P>My disabled, elderly brother, who lives alone and cannot use a mobile has been without a functioning landline for 3 days, and BT say it won’t be fixed for another 3 days.&nbsp;<BR />The contact-bt message service (ai?) promised to “take responsibility” 24 hours ago, but all I’ve heard since is an automated email restating an expected fix time of midnight on 29th, 3 days away.&nbsp;<BR />How can I speak to an actual human?&nbsp;</P> Fri, 26 Jul 2024 17:17:15 GMT https://community.bt.com/t5/Home-phone-including-Digital/Landline-down-disabled-customer/m-p/2396713#M99018 Cherry1 2024-07-26T17:17:15Z https://community.bt.com/t5/Home-phone-including-Digital/Landline-down-disabled-customer/m-p/2396715#M99019 <P>Is your brother registered here. <A href="https://www.bt.com/help/here-for-you" target="_blank">https://www.bt.com/help/here-for-you</A></P> <P>3 days is standard repair time for residential fault repair</P> Fri, 26 Jul 2024 17:21:26 GMT https://community.bt.com/t5/Home-phone-including-Digital/Landline-down-disabled-customer/m-p/2396715#M99019 imjolly 2024-07-26T17:21:26Z