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Digital Voice not working again

trixtwin — Tue, 30 Jul 2024 11:32:11 GMT

I had Digital Voice installed last December with 3 handsets. It has never worked properly from day one. We had to have an engineer visit soon after and things were OK for a month or so then it went wrong again. We have tried the trouble-shooter online but it just says all is correct. BT and EE have tried to fix things remotely without success. The usual problem is that when a call is received only two handsets light up, the third shows 'Searching for hub' and then 'Synchronizing handset data' The trouble is that it can be any of the three that display this message so I can't just not use one phone. The second fault is that when I attempt to answer or make a call or listen to voicemail the phone just goes dead, then displays the same message. Sometimes I can see who called if I leave the phone in the base station but if I pick it up it goes off. These problems have persisted intermittently for over 4 months and have got worse this week.

Re: Digital Voice not working again

jac_95 — Tue, 30 Jul 2024 11:32:39 GMT

Hi trixtwin,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice not working again

TimCurtis — Tue, 30 Jul 2024 11:54:24 GMT

@trixtwin

If these are the BT handsets then it's highly possible that the batteries are at fault as this is a commonly reported issue.

Try with standard AAA's but obviously don't replace them into the base stations/chargers.

Re: Digital Voice not working again

trixtwin — Tue, 30 Jul 2024 16:12:57 GMT

Thank you for your suggestion. They are BT Advanced Alexa phones. Can't see how to get at the batteries though.