This topic

Digital Voice

PhilipRogerson — Wed, 31 Jul 2024 16:10:11 GMT

I live in an area with a very poor / non-existent mobile signal (EE). I'm told if there is a power cut there will be no phone connectivity with digital Voice. What am I supposed to do?

Re: Digital Voice

jac_95 — Wed, 31 Jul 2024 16:12:39 GMT

Hi PhilipRogerson,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice

WSH — Wed, 31 Jul 2024 16:19:12 GMT

BT may supply a battery backup unit (BBU) if you ask them.

Even if they do not, you can get something similar from Amazon. Look for a UPS (Uninterruptable Power Supply). Basically, a battery that you plug into the mains and the Smart Hub, (& ONT, if you have one), then plugs into that.

Re: Digital Voice

jac_95 — Wed, 31 Jul 2024 16:20:35 GMT

If you speak to BT's customer services and explain about the poor mobile signal they will go over some alternative solutions to allow you to make calls in a powercut.

0330 1234 150

There are also lots of posts on this forum with solutions and guidance along with lots of information at https://landlinesgo.digital