This topic

No show 7 missed engineer appointments

JAFFA3 — Fri, 02 Aug 2024 12:43:58 GMT

I am losing my mind. Not had a landlines or broadband for 3 weeks now. I have sat in and waited for 7, now missed engineer visits from Open reach. The folks at BT have said the first 6 were not accepted appointments apparently as they bounced back?? I have had a confirmed by Openreach appointment booked for today 2 August between 8am and 1 pm. I had requested a call back by BT just to make sure they had appeared. They have not appeared and according to BT won't be with no reason given by Openreach. I have been credited £30.49 for a missed appointment but what about the other no shows? I am paying for a service I have not had. I have been asked to phone tomorrow, 3 August to rebook an appointment for next week now. When will this madness end. I am retired but still, waiting 5 hours each time for no show is really getting me down. I'm stuck in some kind of loop of doom. What can I do???

Re: No show 7 missed engineer appointments

36ULW — Sat, 03 Aug 2024 07:36:51 GMT

I’d complain to BT and Openreach CEO’s if I were you.

You can find their names on Google.

7 Missed Appointments is an absolute joke!

Re: No show 7 missed engineer appointments

DavidM — Sat, 03 Aug 2024 08:07:02 GMT

Hi @JAFFA3 and welcome to our community.

Thanks for posting. I'm sorry you've had so many missed appointments. Is this for a fault or an installation?

Cheers

David

Re: No show 7 missed engineer appointments

JAFFA3 — Tue, 06 Aug 2024 18:48:12 GMT

It's now been sorted. Open reach arrived on the 8th appointment. Apparently they put a splitter in a junction box and cut off the line for our property about three and a bit weeks ago. The engineer knew straight away what the fault was. Took less than hour to sort out. Still furious about all the appointments missed due to a problem with BT booking Openreach.