This topic

How to turn off voicemail on Digital Voice?

wdblue3 — Mon, 21 Aug 2023 11:03:46 GMT

Hi. I've migrated to Digital Voice and am using the Advanced Digital Home Phone with Alexa built-in.

Is it possible to turn off voicemail altogether? I know about the page where you can set the number of rings before it kicks in, but there's nothing there to switch if off.

Thanks

Re: How to turn off voicemail on Digital Voice?

imjolly — Mon, 21 Aug 2023 11:05:53 GMT

you can try

How do I turn BT voicemail off?

Turning voicemail on and off

Dial 15710 from your phone (it's free) to turn this off. ( You'll hear a message: "Your request to turn off conditional diverts to your BT Mobile voicemail has been confirmed")
Dial 15711 to turn it back on.

Re: How to turn off voicemail on Digital Voice?

wdblue3 — Mon, 21 Aug 2023 11:17:32 GMT

Thank you for such a prompt reply.

Didn't seem to do the trick for me, unfortunately. I dialed that number but the announcement just said:

Welcome to voicemail.
you have Zero messages
To change your personal greeting press 0
To change your access PIN press 1
To change your ringing period press 2
To transfer to the mobile linking order line press 3

.. and that was it.

Re: How to turn off voicemail on Digital Voice?

DavidM — Mon, 21 Aug 2023 11:45:10 GMT

Hi @wdblue3 and thanks for posting.

Take a look at Digital Voice - How to disable voicemail function - BT Community and let me know if that helps.

Cheers

David

Re: How to turn off voicemail on Digital Voice?

wdblue3 — Mon, 21 Aug 2023 14:27:28 GMT

Thank you David. I clearly didn't search the forum thoroughly enough for the topic 🙂

As per that thread I've just gone to https://www.bt.com/callingfeatures and 'Manage my calling features', where I was able to deselect Voicemail. It says it may take 24 hours, which is fine.

Very grateful for your and others' help with this.

Re: How to turn off voicemail on Digital Voice?

DavidM — Mon, 21 Aug 2023 14:34:07 GMT

Thanks for letting me know @wdblue3

Cheers

David

Re: How to turn off voicemail on Digital Voice?

5progface — Sun, 04 Aug 2024 16:29:11 GMT

I have a question on this topic. Rather late in my reply, but only just noticed the thread.

If I place an order to have Voice mail switched Off, then at some future date, decide to have it switched On, do I have to pay a monthly charge for the service ??

Re: How to turn off voicemail on Digital Voice?

licquorice — Sun, 04 Aug 2024 17:03:07 GMT

Re: How to turn off voicemail on Digital Voice?

spacepilot — Mon, 05 Aug 2024 19:11:32 GMT

the 15710 is for a mobile, not the landline... and it does not workon the landline.

i have them on my mobile....

thanks for the solution... i found out by accident, my fibre landline was on digital voice auto answer after a short ring, so may have missed an important call on Thursday, and lost a lot of money... quite a poor service from BT on not letting us know about it

Re: How to turn off voicemail on Digital Voice?

5progface — Fri, 09 Aug 2024 09:11:29 GMT

Me too, missed two calls and on top of that, my new hh2 had two different passwords. one on the pull out plastic piece and a different one on the homehub itself. Luckily I had my desktop plugged in using an Ethernet cable, problem arose when attempting to connect a laptop and mobile phone via wifi.
The last letter on the pull out piece was Lower case
The last letter on back of router was Upper case.

Re: How to turn off voicemail on Digital Voice?

viton — Thu, 13 Nov 2025 14:36:13 GMT

doesn't work with digital voice and my 97 year old mother has no internet connection, is deaf so can't ring 150 for help. On top of that, since BT installed DW , (without her permission) 150 number doesn't work from her home. It just cuts off after a few seconds.

Re: How to turn off voicemail on Digital Voice?

Christopher_G — Thu, 13 Nov 2025 15:10:25 GMT

Hi @viton

I've sent you a private message to try and get you and your Mother some help with this.

Chris