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Bt comes keeps saying smart hub 2 not connected

Snagglepuss16 — Fri, 09 Aug 2024 13:31:31 GMT

Hi, posting on behalf of my mother. We recently installed herr new smart hub 2 and hooked up her bt voice using the adapter as its not practical to.connect to the box. She is getting Internet and receiving calls. However she keeps getting texts to say she's not connected amd therefore her digital voice won't work.(it is all.wprkimg) Will this simply be because her phone line is not connected to the box and the adapter instead?

Thank you

Re: Bt comes keeps saying smart hub 2 not connected

chrisjp — Fri, 09 Aug 2024 13:54:01 GMT

Type 192.168.1.254 into any browser and on the first page that comes up look to see what the box labelled "Phone" says. If your phone number is shown there then DV is operative and you should be able to make and receive calls both on phones plugged into the SH2 and phones plugged into properly paired adapters.
If you phone number is not shown in the box then your DV has not yet been properly set up and you'll need to contact BT to get this done.

Re: Bt comes keeps saying smart hub 2 not connected

licquorice — Fri, 09 Aug 2024 14:12:11 GMT

It's just the usual BT incompetence, one of my neighbours gets the same message despite me setting up his SH2 and DV.

Just ignore it

Re: Bt comes keeps saying smart hub 2 not connected

Snagglepuss16 — Fri, 09 Aug 2024 14:16:55 GMT

She is receiving and making calls though? When it's plugged into the voice adapter

Re: Bt comes keeps saying smart hub 2 not connected

Snagglepuss16 — Fri, 09 Aug 2024 14:17:12 GMT

Thank you