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Existing Digital Voice phone and replacement Smart Hub2

JMRLAW — Fri, 09 Aug 2024 16:07:55 GMT

Do I need to register my existing Digital Voice phone to the replacement Smart Hub 2 which BT sent to me when I renewed my contract for broadband and landline recently?

Thank you

Re: Existing Digital Voice phone and replacement Smart Hub2

jac_95 — Fri, 09 Aug 2024 16:12:39 GMT

Hi JMRLAW,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Existing Digital Voice phone and replacement Smart Hub2

licquorice — Fri, 09 Aug 2024 16:19:57 GMT

Yes

Re: Existing Digital Voice phone and replacement Smart Hub2

JMRLAW — Fri, 09 Aug 2024 16:45:43 GMT

How? Is it the same procedure as when I received the Digital Voice phone when switched over in 2021? I already had a Smart Hub 2 then. I have saved those instructions on my tablet ' just in case'. Two calls to BT and was not told this just that the phone should work!

Re: Existing Digital Voice phone and replacement Smart Hub2

licquorice — Fri, 09 Aug 2024 17:00:13 GMT

You need to de- register it from the old hub and then register it to the new one.

Re: Existing Digital Voice phone and replacement Smart Hub2

JMRLAW — Fri, 09 Aug 2024 17:36:51 GMT

Thanks, why on earth isn't that in the instructions and why didn't the 'guide'I spoke to tell me when I phoned the customer support line. I don't know how to deregister it anyway. I will have to phone again.

Re: Existing Digital Voice phone and replacement Smart Hub2

licquorice — Fri, 09 Aug 2024 17:39:22 GMT

If you already have an SH2, why do you need a replacement?

Re: Existing Digital Voice phone and replacement Smart Hub2

JMRLAW — Fri, 09 Aug 2024 21:15:03 GMT

Precisely, BT just send them to you if you change any part of your contract on renewal. All I changed was how I pay for phone calls.The SH2 I have had since 2020 which is probably no different from the one they sent recently except for the green port and it works perfectly well. The sales person or 'guide' said send it back if you don't want it even though I said I don't need it they still sent it!

Re: Existing Digital Voice phone and replacement Smart Hub2

JMRLAW — Mon, 12 Aug 2024 09:06:24 GMT

I am going to send it back, this is stressing me out, I am an elderly person and don't need this worry. BT needs to improve its customer service and put people through to a qualified person when they need technical help.