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'This number does not exist' when Sky phone customers try calling my number

DDDD2022 — Sun, 04 Dec 2022 19:00:46 GMT

I have the same problem others have had but can’t work out how this was fixed… Help?!

Re: 'This number does not exist' when Sky phone customers try calling my number

imjolly — Sun, 04 Dec 2022 22:33:47 GMT

Have you recently joined BT AND/OR moved to digital voice? If joined did you port number from previous ISP ?

Are you on FTTC or FTTP?

Re: 'This number does not exist' when Sky phone customers try calling my number

DDDD2022 — Mon, 05 Dec 2022 09:22:22 GMT

Hi, i joined BT from sky about 6 months ago and transferred the number across. Sorry but don't know if I am FTTC or FTTP, how do I tell? Cheers

Re: 'This number does not exist' when Sky phone customers try calling my number

imjolly — Mon, 05 Dec 2022 10:08:39 GMT

do you have fibre to your home and a small openreach modem ONT or do you connect to master socket therefore FTTC. do you have digital voice using SH2 as a base station or are phones connected to master socket?

has your phone ever worked correctly

Re: 'This number does not exist' when Sky phone customers try calling my number

DDDD2022 — Mon, 05 Dec 2022 10:16:36 GMT

Fibre to my home and an SH2 base station. My phone works fine, it is others who cannot contact me if they are on sky, hence I presume this is something to do with number porting from sky?

Cheers

Re: 'This number does not exist' when Sky phone customers try calling my number

imjolly — Mon, 05 Dec 2022 10:38:55 GMT

then phone FTTP TEAM 08005874787 and see if they can help sorting out what appears to be a porting problem

Re: 'This number does not exist' when Sky phone customers try calling my number

DDDD2022 — Mon, 05 Dec 2022 11:03:21 GMT

Many thanks will give it a try

Re: 'This number does not exist' when Sky phone customers try calling my number

Paul95 — Mon, 12 Dec 2022 13:20:46 GMT

Hi, I have the same problem when calling a BT landline from a sky mobile, i have contacted sky and they are looking into it, did you get sorted?

Re: People on sky not being able to phone me

DDDD2022 — Mon, 30 Jan 2023 10:53:23 GMT

Hi, I have this same problem - BT regular helpdesk not able to help but they don't seem to be aware of a route to pass this to a team with deeper technical knowledge. Changed my sky sim, no help. BT phone working for all other callers just not for me on my sky mobile or sky landline. Any help much appreciated!! Cheers

Re: People on sky not being able to phone me

NeilO — Mon, 30 Jan 2023 10:55:29 GMT

Hi, @DDDD2022 I'm sorry to see you're experiencing issues receiving calls from Sky telephone numbers. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to get that looked into.

Neil

Re: People on sky not being able to phone me

kjmacisaac82 — Wed, 14 Aug 2024 15:09:10 GMT

I've been having the same issue since I moved to Sky mobile some time ago - I cannot phone my BT home phone number.

I've been passed backwards and forwards from Sky and BT

Can you help?

Re: People on sky not being able to phone me

Paul95 — Wed, 14 Aug 2024 16:36:39 GMT

Hi,

I got it sorted in the end, keep phoning sky, get escalated to highest technical level.

It’s not your SIM card they sent me 2 more, did not work. My sim in other phones did not work.

The problem I think was BT, as my mother got some money back on her BT account due to the issue.