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BT answer machine doesnt work with Digital

clivecheshire — Thu, 14 Dec 2023 14:42:47 GMT

I have recently been converted to BT Digital Voice which I understand uses its own Voicemail functionality. However, my BT Advanced Phone Answer Machine is now not working. What do I have to do to fix this so that I can use the answer machine?

Re: BT answer machine doesnt work with Digital

jac_95 — Thu, 14 Dec 2023 14:45:02 GMT

Hi clivecheshire,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT answer machine doesnt work with Digital

licquorice — Thu, 14 Dec 2023 14:57:46 GMT

Set the number of rings on 1571 to maximum and your answering machine to fewer, as described in the FAQ.

Re: BT answer machine doesnt work with Digital

clivecheshire — Thu, 14 Dec 2023 15:21:30 GMT

Thanks for this. The options for number of rings on 1571 are not numerical but on the BT Advanced Phone/Answer Machine, they are numerical, so how many rings do each of the 1571 options correspond to?

Re: BT answer machine doesnt work with Digital

WSH — Thu, 14 Dec 2023 15:32:08 GMT

If you go into MyBT and take a look under your products they are numerical. I seem to recall that the default is 7 and the max is 10 rings. My own answer phone is currently set on 5 and works just fine.

Re: BT answer machine doesnt work with Digital

imjolly — Thu, 14 Dec 2023 15:31:58 GMT

if you go to MY BT then manage and digital voice you will see number choices available

Re: BT answer machine doesnt work with Digital

licquorice — Thu, 14 Dec 2023 15:38:58 GMT

Max and 7 works just fine.

Re: BT answer machine doesnt work with Digital

NeilO — Thu, 14 Dec 2023 17:11:58 GMT

Hi @clivecheshire These are the choices you get in MyBT for the number of rings and time it takes before 1571 voice mail kicks in.

Thanks

Neil

Re: BT answer machine doesnt work with Digital

clivecheshire — Fri, 15 Dec 2023 08:04:22 GMT

Many thanks Neil !

Re: BT answer machine doesnt work with Digital

Pete01 — Fri, 16 Aug 2024 13:48:30 GMT

Hi,

Mine is the same ! I have set 1571 to longest rings and my phone to shortest but still won't record a message.

Do i need to update my phones to later model ? I currently have BT3880 Trio.

Many thanks

Peter

Re: BT answer machine doesnt work with Digital

Pete01 — Fri, 16 Aug 2024 14:37:39 GMT

Hi,

Mine is the same ! I have set 1571 to longest rings and my phone to shortest but still won't record a message.

Do i need to update my phones to later model ? I currently have BT3880 Trio.

Many thanks

Peter

Re: BT answer machine doesnt work with Digital

Hmmmm — Sat, 17 Aug 2024 13:20:55 GMT

Hi WSH,

Its Hmmmmmmmmmmm.

Ok all fine now thanks again for your help yesterday with final setup on SH2 with Draytek on EWAN.

Just running through phone checks and the information in this post for phone setup.

Currently my DECT BT Advanced Z phone is set at 5 rings for answer machine rings, the My BT on line manage voice essentials is set at maximum rings for answer machine as per advice in these posts concerning answer machine issues.

Sadly my DECT BT Advanced Z phone base is not capturing the voice message when left, nor does the base "Play" button flash to indicate that a message has been left.

Any advice is welcomed.

Thanks again Hmmmmmmmmmmmmmmm

Re: BT answer machine doesnt work with Digital

WSH — Sat, 17 Aug 2024 14:48:05 GMT

Sorry, can’t really help in this case.

My own answer phone is a Panasonic cordless. As I said in message 5, the Panasonic is set to 5 rings and the 1571 is set to 7 rings and it all seems to work. I would have thought a BT own brand phone would work but I’ve no experience with them.

I’m retired IT myself, so telecoms is not really my field. There are others on here that know more about is sort of area than me. I’m sure one of them will pick it up.

Re: BT answer machine doesnt work with Digital

Hmmmm — Sat, 17 Aug 2024 15:08:40 GMT

Hi WSH,

No worries, thanks as always for your prompt replies it is very much appreciated................Hmmmmmmmmmmm

Re: BT answer machine doesnt work with Digital

Pete01 — Sat, 17 Aug 2024 17:14:12 GMT

SORTED ! After a lengthy chat with BT tech, he removed the 1571 voicemail and my answerphone works as normal.

Not sure but I think you maybe able to do this in 'My Products' Digital Voice Essentials.

Re: BT answer machine doesnt work with Digital

Hmmmm — Sat, 17 Aug 2024 20:09:38 GMT

Hi Pete,

Thanks for your response.

From what I can see one cannot disable/switch off 1571 from within My BT "Digital Voice Essentials", unless yet again I am blind.

No worries I will chat with BT online sometime next week and get 1571 switched off their end as you did.

Thanks Hmmmmmmmmmmmmm

Re: BT answer machine doesnt work with Digital

Hmmmm — Mon, 19 Aug 2024 08:30:22 GMT

Hi Pete,

Yep that did the trick for me Toooooooo.

Online with BT help for about 20mins, crazy stuff though and time when one considers that it is one click of the mouse to de-activate BT DV Voice essentials!

However, on the positive side of things my BT DECT phone are now back to normal with base answer machine functioning prior to DV switch over,

Living in hope I may get a reduction in my bill with this service removed, or am I being too optimistic?

Thanks again Hmmmmmmmmmmmmm

Re: BT answer machine doesnt work with Digital

licquorice — Mon, 19 Aug 2024 08:56:56 GMT

You won't get a reduction for removing a free service!

Re: BT answer machine doesnt work with Digital

Hmmmm — Mon, 19 Aug 2024 16:04:27 GMT

Hmmmmmmmmmm.....................you too BT will continue to take my money even though you charge me more each year and provide less. Allegedly provide more but now split all services down to infinities and charge for each minuscule element of service provided. Well they are all going this way, Sky, Microsoft and all the rest, the cost of living in 2024 I guess not much we can do apart from moan on these forums, not as though that will change anything hey!

My dear dad who sadly is no longer with us always said the sponge cake has got more expensive as each year rolls on and at the same time is getting smaller, RIP Dad.

Dearest Liquorice one can always live in hope but hoping for something from BT is maybe a dream too far, keep up the good work your knowledge is boundless and appreciated.

Hmmmmmmmmmmmmmmmm