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Unreliable phone connection using Digital Voice Adapter

Ashley41 — Tue, 20 Aug 2024 00:31:47 GMT

just moved to EE Broadband and trying to setup BT Decor 2200 phones using the Digital Voice Adapter.
I have 2 x Phones and 2 X DVA.

initially for some hours these were ok. They would both ring on an incoming call and could make outgoing calls.
connection is intermittent though. Often they don’t ring and if I pick up the handset there is no line buzz noise and unable to make calls.
The phones do not indicate to check line which they would do if I unplugged the cables.
the DVA light is showing continuous green.
Tried micro filters and that makes no difference. These should not be needed as the handsets are new.

unplugging the DVA from the mains socket and plugging back in gets them working again for some hours and they then stop again.

anything else I should be doing?

Thanks

Re: Unreliable phone connection using Digital Voice Adapter

jac_95 — Tue, 20 Aug 2024 00:32:39 GMT

Hi Ashley41,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Unreliable phone connection using Digital Voice Adapter

Keith_Beddoe — Tue, 20 Aug 2024 04:53:37 GMT

@Ashley41

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Thanks

Re: Unreliable phone connection using Digital Voice Adapter

Keith_Beddoe — Tue, 20 Aug 2024 05:44:21 GMT

Thanks.

New thread on EE board is here https://community.ee.co.uk/t5/Digital-Home-Phone/Unreliable-phone-connection-using-Digital-Voice-Adapter/td-p/1423732

Just in case anyone wants to see any solution.