https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2398594#M99431 <P>have you reported the fault to BT?</P> <P>is your father registered here&nbsp;&nbsp;<A href="https://www.bt.com/help/here-for-you" target="_blank">https://www.bt.com/help/here-for-you</A></P> Mon, 05 Aug 2024 11:37:07 GMT imjolly 2024-08-05T11:37:07Z https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2398566#M99430 <P>My Father has major health concerns and has no landline number for the last 4 days. How do we escalate his report and get an engineer to visit?</P> Mon, 05 Aug 2024 10:16:44 GMT https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2398566#M99430 revelationrob 2024-08-05T10:16:44Z https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2398594#M99431 <P>have you reported the fault to BT?</P> <P>is your father registered here&nbsp;&nbsp;<A href="https://www.bt.com/help/here-for-you" target="_blank">https://www.bt.com/help/here-for-you</A></P> Mon, 05 Aug 2024 11:37:07 GMT https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2398594#M99431 imjolly 2024-08-05T11:37:07Z https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2401938#M99432 <P>Ask the name and location of the person you spoke to.</P><P>Also ask for a response in writing&nbsp;</P><P>Under the equality act 2010</P><P>They have to respond in writing if you request it.</P><P>Indeed ask for large print&nbsp;</P><P>Tell them hes vulnerable too</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 21 Aug 2024 06:59:21 GMT https://community.bt.com/t5/Home-phone-including-Digital/Vunerable-elderly-father-with-no-landline-working/m-p/2401938#M99432 jensencomrade 2024-08-21T06:59:21Z