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Digital Voice handset reboot during a call

Rmh56 — Thu, 22 Aug 2024 10:24:12 GMT

After a couple of years with Digital Voice, I have to say that I'm not impressed..so lets see if this community can help.

I have two DV handsets. I leave them permanently on the charging base as I find they lose charge really quickly.

On more than 50% of occasions, as I dial a number or am in a call, the handset will cut the call, re-boot itself and re-connect to the router (searching for hub and synchronising handset data). Why is this?

We have quite a large house and if I go to the back door, I get warnings that I'm out of range.. again.. why?

the old DECT phones were MUCH more reliable.

I'd cancel my landline but mobile coverage inside the house is also sub-optimal.

I'm considering an alternative VOIP solution

any thoughts or suggestions?

Thanks!

Re: Digital Voice handset reboot during a call

jac_95 — Thu, 22 Aug 2024 10:22:39 GMT

Hi Rmh56,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice handset reboot during a call

imjolly — Thu, 22 Aug 2024 11:04:45 GMT

the problem with DV handsets has quite few posts on forum and first solution is to replace the DV batteries with new rechargeable batteries and then see if that improves your DV connection.

if you decide to move to a separate VOIP provider then that will cancel your broadband and phone contract and could have charges if still in fixed term contract

It is also not good for rechargeable batteries to be constantly on the charger

Re: Digital Voice handset reboot during a call

Rmh56 — Thu, 22 Aug 2024 12:54:15 GMT

Thanks.. I think the batteries are the problem. I left it off the charger while I used the mobile and it cycled through reboot several times before dying completely. The display showed the phone as fully charged..

Re: Digital Voice handset reboot during a call

imjolly — Thu, 22 Aug 2024 12:57:18 GMT

phone showing fully charged yet when you go to use it the batteries are flat - many posts like this