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Digital Home Phone - Continually let down by BT EE

Cat49 — Fri, 23 Aug 2024 09:03:48 GMT

2 weeks ago following a contract renewal BT EE sent an Open Reach engineer to change me over to a Digital Hone Phone Line. 3 different BT EE reps have assured me that the service would be live by a certain date. The last one promised me yesterday. It did not happen. Still awaiting a call back on why this has'nt happened for a 3rd time. My landline worked fine before the change. Is there some sort of problem with the digital home phone service rollout? After being a BT customer for a number of years have to confess I am not impressed with BT currently considering I have already paid upfront for a service that BT EE have failed to deliver to me.

Re: Digital Home Phone - Continually let down by BT EE

Peter_W — Fri, 23 Aug 2024 13:53:59 GMT

Good afternoon @Cat49

Welcome to the BT Community, and thanks for reaching out to us about this.

I'm confident you should hear back from our team soon, but I can appreciate your disappointment if this has taken longer to activate than expected.

Are your other BT services working normally, and did the guide you spoke with give any indication as to why this had been delayed?

Peter

Re: Digital Home Phone - Continually let down by BT EE

imjolly — Fri, 23 Aug 2024 13:56:22 GMT

if you go to hub manager by entering 192.168.1.254 into browser address bar and then hub manager do you see your phone number and if so does it show active or not configured

are you using a new DV handset or your old handset connected to green socket on back of hub?