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Progress of Digital Voice changeover.

SeasideC — Sun, 25 Aug 2024 12:07:31 GMT

I am a BT phone/broadband subscriber in East Yorkshire.

On 12th July 2024 I received an email, and a couple of posted leaflets from BT telling me to 'Get ready to switch to Digital Voice' as I would 'be switched over within the next 30 days - keep an eye out for further updates.' I was also informed that due to the upcoming switchover I would be provided with a new broadband hub.

7 weeks on and I have heard nothing, let alone receive a new hub. Does anyone know if the switchover is on schedule, or should I expect the process to be completed later than advised?

Thanks to anyone who can advise.

Re: Progress of Digital Voice changeover.

jac_95 — Sun, 25 Aug 2024 12:07:39 GMT

Hi SeasideC,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Progress of Digital Voice changeover.

imjolly — Sun, 25 Aug 2024 12:19:25 GMT

there are other similar posts to yours where customers advised about DV changeover but did not happen in timescale given. In some cases happened in few weeks others months but you will receive a SH2 if you do not already have one. you can try phoning CS 03301234150 and see if they can help

Re: Progress of Digital Voice changeover.

WSH — Sun, 25 Aug 2024 14:44:58 GMT

I wouldn't worry about it. I was initially told 19th June last year. It was 19th September before the change actually went through.