https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-landline/m-p/2402648#M99498 <P>My Nan is hard of hearing and she wants to stop her landline. She has no broadband and only a landline. Is there anyway to do this that doesn’t involve using the phone? She will struggle with this on her own&nbsp;</P> Sun, 25 Aug 2024 13:46:54 GMT AmyO 2024-08-25T13:46:54Z https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-landline/m-p/2402648#M99498 <P>My Nan is hard of hearing and she wants to stop her landline. She has no broadband and only a landline. Is there anyway to do this that doesn’t involve using the phone? She will struggle with this on her own&nbsp;</P> Sun, 25 Aug 2024 13:46:54 GMT https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-landline/m-p/2402648#M99498 AmyO 2024-08-25T13:46:54Z https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-landline/m-p/2402661#M99504 <P>Any cancellation requires the user to phone BT to cancel. She could give you permission to act on her behalf but it will require her to do that via a phone call which you will both need to be there.</P> <P>If she is still in contract she will be hit with cancellation fees.</P> Sun, 25 Aug 2024 17:45:46 GMT https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-landline/m-p/2402661#M99504 gg30340 2024-08-25T17:45:46Z