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Call forwarding with Digital Voice

wolfie882 — Sun, 25 Aug 2024 16:48:03 GMT

Hi all,

I understand from BT marketing info that their Digital Voice “includes Call Forwarding”. Does the word “includes” mean that with DV, diverted calls will be free of charge?

Currently, my BT analogue phone is on permanent Call Forwarding divert to my mobile phone, and for each call received to my landline I am charged (approx 23p per call) for the forwarding process All these calls are from numbers which I don’t recognise (scam/marketing calls), and so I don’t answer these calls. With DV, will these calls be free?

Re: Call forwarding with Digital Voice

jac_95 — Sun, 25 Aug 2024 16:52:39 GMT

Hi wolfie882,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Call forwarding with Digital Voice

iniltous — Sun, 25 Aug 2024 17:39:28 GMT

I suspect it will depend on the call plan you take , if on PAYG , if you made the calls yourself from your landline to your mobile they are chargable, so an incoming call to your landline diverted to your mobile would be chargeable, if you had Unlimited as your call plan , if you made a call from your landline to your mobile it’s ’included’ in the plan , so an incoming call diverted to your mobile would also be included

Re: Call forwarding with Digital Voice

imjolly — Sun, 25 Aug 2024 17:45:01 GMT

This may help. https://www.bt.com/help/landline/all-about-call-diversion-for-digital-voice

Re: Call forwarding with Digital Voice

wolfie882 — Sun, 25 Aug 2024 18:10:18 GMT

Thanks for the replies. The link answers my question as below:

”The Call Diversion service is free for Digital Voice customers.

Calls diverted to a BT mobile, BT Landlines or BT Digital Voice services are all free.

Calls to any other service will be charged at the standard rate for calls to that service. If these calls are available within any inclusive call package, they will be costed within it.”

As far as I am aware the Call Diversion SERVICE has always been free, and it’s the CALLS which I pay for. And so as I am not a BT mobile customer, looks like I will continue to pay. I need to check what BT landline call plan I am on

Re: Call forwarding with Digital Voice

imjolly — Sun, 25 Aug 2024 18:18:56 GMT

@wolfie882

There are only 2 call plans PAYG or unlimited