https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402896#M99526 <P>Thank you for your reply, I will try that!</P> Wed, 28 Aug 2024 07:59:46 GMT L_Mason21 2024-08-28T07:59:46Z https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402892#M99524 <P>Hi All,</P><P>Hoping that someone might have some words of wisdom, although when I phone BT they always try to help but sadly it never fixes the problem.</P><P>I have the Digital Alexa phone and every now and again it plays up. For example, It will receive a phone call and when I pick it up it loses connection, does it's annoying 'da da da da da da' and then searched for the hub.</P><P>I have tried resetting the phone, base and hub.</P><P>I am now on my 3rd phone as each time that seems to be the answer from BT.</P><P>Each time a complaint is raised but it never comes to anything.</P><P>At the moment it's unplugged and on the side so I might as well cancel the phone part of the contract but before I do that does anyone have any ideas or an email address that I can complain before I cancel the contract?</P><P>Thank you for reading!&nbsp;</P> Wed, 28 Aug 2024 07:50:32 GMT https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402892#M99524 L_Mason21 2024-08-28T07:50:32Z https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402894#M99525 <P>Have you tried replacing the batteries. A lot of problems have been reported with the batteries supplied with these DV phones. As a test, put in ordinary non rechargeable batteries to see whether it's better but obviously don't put it back into the charging base. If that works buy some new AA/AAA rechargeable batteries from the usual online sources perhaps.</P> Wed, 28 Aug 2024 07:56:56 GMT https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402894#M99525 HHGTTG 2024-08-28T07:56:56Z https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402896#M99526 <P>Thank you for your reply, I will try that!</P> Wed, 28 Aug 2024 07:59:46 GMT https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402896#M99526 L_Mason21 2024-08-28T07:59:46Z https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402901#M99527 <P>I appreciate you have tried different phones but did you try replacing the rechargeable batteries in your Alexa phone.&nbsp; the batteries are a common problem if you search forum - phone appears charged but as soon as you pick it up it does not connect</P> Wed, 28 Aug 2024 08:01:45 GMT https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402901#M99527 imjolly 2024-08-28T08:01:45Z https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402904#M99528 Thank you I will try tonight! Wed, 28 Aug 2024 08:09:07 GMT https://community.bt.com/t5/Home-phone-including-Digital/Digital-phone-driving-me-up-the-wall-and-how-to-complain/m-p/2402904#M99528 L_Mason21 2024-08-28T08:09:07Z