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DV switchover but no home phone

Astrophobic — Wed, 28 Aug 2024 09:01:14 GMT

Hello,

I got an email from BT about my landline going over to DV. Problem is, I sent my phone back to them 2 weeks ago as I changed my contract and no longer need it.

Will it affect the broadband when switchover day comes and I don't have a phone to plug in? I only use broadband and my mobile for calls.

Thank you.

Re: DV switchover but no home phone

jac_95 — Wed, 28 Aug 2024 09:02:39 GMT

Hi Astrophobic,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: DV switchover but no home phone

iniltous — Wed, 28 Aug 2024 09:14:39 GMT

anyone with DV can ( if they wish ) chose not connect a phone , you may receive a few emails /texts reminding you to connect a phone but you can ignore them .

Presumably the notification you gave that you are changing to a broadband only service and don’t need telephony, was after the migration to DV was set in place …not connecting a phone won’t affect your broadband , although anyone calling your old number (for a while) may get RTNR , ringtone no reply , or their call goes immediately to voice mail that you won’t be able to pick up .

Re: DV switchover but no home phone

Astrophobic — Wed, 28 Aug 2024 09:36:12 GMT

Ah thank you!

I was debating just buying a phone and plugging it in if it was going to affect the broadband.

Appreciate your answer!