This topic

Digital Voice Changeover

A17 — Wed, 04 Sep 2024 11:04:40 GMT

Hi, I'm new to the forum and live in the South East of England and would appreciate any help or advice regarding my question. I received a letter months ago from BT re the digital voice changeover but nothing since. I only have a landline with BT, my broadband/tv package is with Sky and I have a Sky Q hub with no port for a telephone connection. Will I receive a new hub from BT and will this replace or run alongside my Sky hub? Will my Sky Q hub still be able to be plugged into my phone socket? Sorry for my ignorance but I'm of an age where technology terrifies me lol. Thank you.

Re: Digital Voice Changeover

iniltous — Wed, 04 Sep 2024 12:13:09 GMT

If you pay BT for ‘line rental and calls’ and have a separate bill for your broadband from Sky then you must be on a legacy product called SMPF , shared metallic path facility, this is a very old product and hasn’t been sold for many years…..

Sky will have , at some point in the past , asked you to join Sky for line as well as broadband but presumably you didn’t agree hence you remaining on a legacy ( and uncompetitive from a price point of view ) product.

Your SMPF ( Sky broadband /BT telephone) connection isn’t compatible with BT Digital Voice ( DV) as BTDV effectively needs BT broadband , because of this incompatibility, you will be amongst the last to have to change , but eventually your choice will be to either join BT for both telephone and broadband, ( that way DV will work ) , or you join Sky for telephony ( and give up the BT telephone ) what you won’t be able to do is have BTDV over Sky broadband.

Re: Digital Voice Changeover

A17 — Wed, 04 Sep 2024 12:19:00 GMT

Hi, thank you for your reply, and explaining what my options will be nearer the time.