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BT8500

Jackiewelsh — Mon, 09 Sep 2024 16:21:50 GMT

Why does my BT8500 cut out mid call it has new batteries

Re: BT8500

Alex_H — Tue, 10 Sep 2024 08:46:44 GMT

Hi @Jackiewelsh,

Welcome to the BT Community

Is the handset losing power/turning off during the call or the handset stays on but just the call itself is dropping?

Is it happening on every call or is it intermittent?

Alex

Re: BT8500

Jackiewelsh — Tue, 10 Sep 2024 10:01:11 GMT

The calls drop intermittently. The screen goes back to the start . I've had the line checked and no faults found. I've just spoken with BT agent who says the base is faulty and they no longer make this model so I've ordered a new set

Re: BT8500

Alex_H — Tue, 10 Sep 2024 10:47:56 GMT

@Jackiewelsh Thanks for coming back to let us know what you have found out regarding the issue. Hopefully the issue will be resolved with your new set, let us know if you need any further help.

Alex

Re: BT8500

Anonymous — Tue, 10 Sep 2024 11:50:16 GMT

@Jackiewelshwrote:
The screen goes back to the start .

If by that you mean the phone reboots with a BT logo, you almost certainly just need new batteries.