This topic

Can anyone tell me how to install number with held -previously had

Jaytwotwo — Wed, 11 Sep 2024 16:35:26 GMT

Prior to having Digital Voice I had number with held.

Since DV I have tried on 4 or 5 occasions to get this reinstated. Always assuming it has and then suddenly finding out it hasn.t. I was assured it had be sorted in May and yesterday I found it hadn't.

While I understand can place 141 in front when I dial I have just thought there was no need.

Spoke to EE yesterday and he thought maybe it was down to it being wireless and would look into it.

Getting a bit frustrated.

Any ideas please.

P.S I was migrated from BT to EE May......can I still use this forum.

Re: Can anyone tell me how to install number with held -previously had

jac_95 — Wed, 11 Sep 2024 16:37:39 GMT

Hi Jaytwotwo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Can anyone tell me how to install number with held -previously had

David500 — Wed, 11 Sep 2024 18:33:55 GMT

No. EE have their own community https://community.ee.co.uk/

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Wed, 11 Sep 2024 21:07:07 GMT

Thank you for telling me I cant post on here!!

Firstly I had no choice than to migrate to EE -I had nothing to do with it, loyal BT customer for many years even prior to me even having broadband. secondly the problem arose when I was at BT, and thirdly I was told BT is now EE only yesterday.

I have for many years used this forum and now it seems I can't.

Maybe I can ask how I get back to BT and how I get my old landline and ditch Digital Voice.

Re: Can anyone tell me how to install number with held -previously had

jac_95 — Wed, 11 Sep 2024 21:49:39 GMT

Try checking on your account settings.

EE's Digital Voice runs on a similar platform to BT's Digital Voice and here's how you would adjust that setting for BT digital voice customers: https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-#:~:text=Managing%20your%20calling%20features&text=Or%20you%20can%20log%20in,this%20if%20you%20want%20to.

Afraid you won't be able to go back to an analogue phone service as that's closing by January 2027 and everyone is moving to an internet based phone service such as Digital Voice. Since September 2023 no new customers or customers making changes/renewing their package can get a analogue phone service anymore.

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Thu, 12 Sep 2024 10:23:40 GMT

Sadly the options to reach number with held differs- it mentions going through caller protect tile - which then says there is a fault - and service is not working - so sadly cant get any further.

I have made a complaint to EE which I hope will sort this out.

Thank you for explaining about BT EE. I did actually have BT install digital voice prior to Sept 23 .

My migration to EE happened when I negotiated a new contract in May 24. At the time I did not understand that I was not remaining with BT.

Thank you

Re: Can anyone tell me how to install number with held -previously had

iniltous — Thu, 12 Sep 2024 10:41:57 GMT

AFAIR, permanent number withheld was not a customer selected option in that you could not add and remove it yourself, it was an administrator function, you called ‘BT’ and they set it at an exchange level , you the user could then override it on a per call basis if you wanted the Calling Line identity to be forwarded…..has this administration function been included with DV ? , it may not be ,not every function that was on PSTN is on DV , but DV has some functions not available on PSTN , it’s possible that the administration option to set it automatically for every call was not carried over to DV , in which case , you would need to inhibit CLI on a per call basis , or store contacts with ‘ 141’ as a prefix .

It possible that the customer service reps , may never have had to set up permanent number withheld on PSTN lines , let alone DV , so relatively new customer service reps may have no experience or understanding what this facility is .

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Thu, 12 Sep 2024 11:15:03 GMT

I think that you are 100% correct - I feel that the service agents have little idea of what I am talking about. Many ask it is call barring and say I have call protect.

I try to expalin it is not to bar the call - but to not show my number. I finish the call by thinking I either am using the wrong words to describe problem., or should just place 141 in front numbers......but the problem with this - I have been told several times it will be reinstated in 24 hours.

Thank you for your reply

Re: Can anyone tell me how to install number with held -previously had

iniltous — Thu, 12 Sep 2024 11:22:01 GMT

When you were a BT customer, it’s probable the BT Mod would offer to help and endeavour to find out if permanent number withhold is even possible on DV , by making enquiries, and potentially spending much more time doing this than a regular ( time pressured ) BT Guide , but as you are now EE , you could use their forum to ask the same question .

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Thu, 12 Sep 2024 11:29:41 GMT

I have made a complaint direct to EE - so hopefully this will rectify it - if not I will try forum of EE

Thank you

Re: Can anyone tell me how to install number with held -previously had

iniltous — Thu, 12 Sep 2024 11:34:15 GMT

If the EE mods are as tenacious as the BT ones , you may get a quicker answer on the forum, failing that Twitter/X enquiries ( AFAIK) seem to be dealt with speedily , although I’ve no personal experience not having anything to do with Leon as Donald calls him

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Thu, 12 Sep 2024 16:43:38 GMT

thank you

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Tue, 17 Sep 2024 09:04:00 GMT

I really am confused now.....

I contact EE to complain, regarding this as I am no longer BT as one reply points out and yet this is the response I received from BT

Thanks for getting in contact with us.

I am sorry that you were not told at point of sale that we don't provide permanent withhold number on our landlines. Unfortunately you will have to dial 141 before every call if you don't want your number visible. We cannot revert you to a copper landline either, I'm afraid.

I have opened and closed a complaint on your account, as unfortunately there is nothing that can be done about this.

Kind regards,

Digital Resolution Team
BT Consumer

So basically BT have answered and say there is nothing that can be done about this. So for the last 18 months I have attemped to sort this out and no one has ever told me this is the case.

I would like to know if this was also the case prior to May 24 when my account was migrated to EE.

Please how do I find out.

Re: Can anyone tell me how to install number with held -previously had

Jaytwotwo — Tue, 17 Sep 2024 09:44:33 GMT

Well I actually have cleared this up seems BT digital can do this but not EE at this time.

So its 141 in front of a number. It maybe that in future it is ironed out as all goes over - but had a very sensible chat with a BT agent in Northern Ireland who explained it . An established BT agent of many years so thanks to him.

Guess this is handy to know for future folk who get moved to EE.