This topic

Digital phones

Mygirls31 — Mon, 16 Sep 2024 12:06:27 GMT

Does anyone know what to do when there phones aren’t working because it keeps saying synchronise data?

Re: Digital phones

VeteranISPUser — Mon, 16 Sep 2024 12:14:31 GMT

Hi @Mygirls31 The chances are that the rechargeable batteries have failed and need replacing (very common). You can test with ordinary batteries but whatever you do don’t place the phone back on its charger until you replace with new rechargeable batteries.

Re: Digital phones

Mygirls31 — Mon, 16 Sep 2024 12:15:44 GMT

Oh many thanks , I’ll try more batteries before I order new rechargeable ones . Thanks for the tip

Re: Digital phones

Mygirls31 — Mon, 16 Sep 2024 12:24:07 GMT

Unfortunately just tried new batteries not rechargeable but said the same .

Re: Digital phones

Christopher_G — Tue, 17 Sep 2024 08:15:57 GMT

Hi @Mygirls31

Welcome to the community.

Have you tried restarting your router? It sometimes fixes problems like this.

Chris

Re: Digital phones

Mygirls31 — Tue, 17 Sep 2024 08:52:53 GMT

I have but still not working so frustrating

Re: Digital phones

imjolly — Tue, 17 Sep 2024 09:03:05 GMT

if you go to hub manager 192.168.1.254 into address bar does it show your phone number and active if so have you paired your DV phone to the SH2 base

Re: Digital phones

Mygirls31 — Tue, 17 Sep 2024 14:54:38 GMT

I’ve really tried but I don’t know what I’m doing . What’s happening is people can speak to me but when I go to press the green button on my phone it goes black and then says synchronising data . .it’s driving me nuts so reckon I’ll have to stop using land line

Re: Digital phones

imjolly — Tue, 17 Sep 2024 15:00:07 GMT

Do you have an older style phone you were using before move to digital voice? If you do then connect it to green socket on back of hub and see if that works for you

Re: Digital phones

Mygirls31 — Tue, 17 Sep 2024 15:56:30 GMT

Actually bt sent me these digital phones just over a year ago so I no longer have any other phones