This topic

DECT phone set up issues

MWalker174 — Mon, 23 Sep 2024 10:09:47 GMT

I have recently bought a DECT phone and base station, which I charged up and connected to the phone socket.

Now I am getting an error message on the display - "Out of range". Can anyone help please?

DECT phone charging issues

MWalker174 — Mon, 23 Sep 2024 10:07:39 GMT

I have recently bought a DECT phone and base station. I have charged the base station and handset up for the required period but I am getting a message on the display saying "Charge up BS" Can you help?

Re: DECT phone set up issues

licquorice — Mon, 23 Sep 2024 10:25:35 GMT

Have you registered the handset(s) to the base?

Re: DECT phone charging issues

imjolly — Mon, 23 Sep 2024 10:25:59 GMT

which dect phone and base station do you have?

Re: DECT phone set up issues

MWalker174 — Mon, 23 Sep 2024 10:45:45 GMT

No - there is nothing in BT's so-called instructions about registering the handset. Can you point me to these details?

Re: DECT phone charging issues

MWalker174 — Mon, 23 Sep 2024 10:45:59 GMT

A BT

Re: DECT phone charging issues

MWalker174 — Mon, 23 Sep 2024 10:46:59 GMT

It is a BT Everyday phone - certainly it is anything but "everyday" in terms of setting the thing up.

Re: DECT phone charging issues

imjolly — Mon, 23 Sep 2024 11:46:06 GMT

have you connected the new Everyday base unit to te green socket on the back of the BT SH2?

Re: DECT phone charging issues

MWalker174 — Tue, 24 Sep 2024 08:42:39 GMT

I don't know what you mean - there is no green socket and I don't know what BT SH2 even is.

Re: DECT phone charging issues

imjolly — Tue, 24 Sep 2024 09:19:56 GMT

do you have BT Broadband? if so have you been moved to Digital voice?

if neither which socket do you have and do you have broadband with another ISP

Re: DECT phone charging issues

MWalker174 — Tue, 24 Sep 2024 09:40:26 GMT

We have socket type 4 on your image. Broadband and voice is with Virgin ISP.

House DECT set up is as follows: There is a phone socket downstairs for the old landline phone. There are two phone sockets upstairs for the DECT phones.

Recently the second DECT handsets stopped working, so we bought new Everyday DECT phone with base station. We didn't think we needed new base station but you had to buy DECT phone + base station.

The old DECT handset still works and you can still pick up outside calls on it.

This isn't the case with the new DECT handset. After charging up the DECT phone (charge the batteries first etc etc), you now put the new DECT handset in the base station and it only says POWER UP BS or OUT OF RANGE.

I have tried REGISTERING - BY pressing the FIND button on the base station but when you press the menu button on the handset to register - I'm not sure that's what you do but they are the only half-relevant help articles I can find - nothing happens - you can't use the menu button to register the phone. Sounds like we need to register the handset to the base station some other way

So, I have a new DECT phone that doesn't work. There are no decent help articles anywhere ......but surely I can't be alone in having switched to a different ISP? Why are there NO decent help articles anywhere? Why does the old DECT work but the new one doesn't??

Re: DECT phone charging issues

Anonymous — Tue, 24 Sep 2024 10:16:13 GMT

Hard to follow but it seems as though you're still using the old base station, which is why the original handset works. In which case you need to plug in the new base station, just to the mains, & deregister the new handset. You should then be able to register it with the old base.

Re: DECT phone charging issues

MWalker174 — Tue, 24 Sep 2024 10:23:55 GMT

I'm not going to disconnect the old base station + handset ......because that at least works.

The two base stations and phone connections are in different rooms

I have set up the new base station with the new DECT handset - and it is doesn't work. So why doesn't it work?

What do I do now?

Re: DECT phone charging issues

Anonymous — Tue, 24 Sep 2024 10:41:12 GMT

I didn't say anything about disconnecting the old base.

But this is still confusing. So you have both base unit powered up & conncted to the phone line?

Re: DECT phone charging issues

imjolly — Tue, 24 Sep 2024 10:44:56 GMT

If you have broadband and voice with virgin as you posted do you still also pay BT for the use of another phone?

Re: DECT phone charging issues

MWalker174 — Tue, 24 Sep 2024 11:04:53 GMT

Yes all base stations are connected to the mains power and plugged into phone sockets.

Re: DECT phone charging issues

MWalker174 — Tue, 24 Sep 2024 11:09:40 GMT

I don't know; it's an old BT system set up decades ago.

All I know is the old base station and phone works well enough and the new ones (also BT Everyday phones/base stations) don't. Surely I can't be alone in finding that we suddenly need to replace an old DECT phone that fails?

Re: DECT phone charging issues

FTTPlease — Tue, 24 Sep 2024 11:17:03 GMT

Maybe the socket is the issue. Swap the phones into the different sockets, if the working phone set no longer works when connected to a different socket that will tell you the socket is the problem not the phone.

Re: DECT phone charging issues

Anonymous — Tue, 24 Sep 2024 11:24:49 GMT

@MWalker174wrote:
Yes all base stations are connected to the mains power and plugged into phone sockets.

It's possible that one base is interferring witht he other. You wouldn't normally run two base stations, especially inclose proximity.

If you're saying that the new handset reports out of range when on the new base then it's either interference or faulty.

You might be better off returning it & buying eitheer just a handset or something more capable like the BT4600 to repace the old system altogether. You may be limited to used/refurb for a replacement hansdet.