Online technical help

Dougie3 — Mon, 14 Feb 2022 17:25:18 GMT

After our engineer never showed today I contacted BT on line chat help, after spending an hour not getting a straight answer I asked for a transcript of the conversation and was told "sure it will be emailed as soon as we finish the conversation " that was now 5 hours ago and nothing, how do I get the transcript without having to be given the run around on the online chat again?

Re: Online technical help

DavidM — Mon, 14 Feb 2022 17:43:26 GMT

Hi @Dougie3 and welcome to our community.

I'm sorry you didn't receive the text from your chat. I'd like to take a look at the issue you're having so I'll drop you a private message now so you can get in touch.

Cheers

David

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Online technical help

Re: Online technical help