Account management problems.

Nemo2020 — Sat, 12 Mar 2022 16:48:57 GMT

I tried to change the email address on my account.

Several requests for a confirmation e-mail, none of which arrived. I tried to revert to the old e-mail address, again several confirmation requests, none of which arrived. And yes, I *did* check my spam box! In the end the system said 'too many attempts' and refused to let me post anything until I had clicked on the (non existent) confirmation e-mail.

No obvious way to contact the Community admin, nor did the BT Help/Complaints section cover Community.

So, in the end, I have had to re-register with a new ID. System sent me e-mails to verify my address etc, which did arrive this time - but the links were 'dead', nothing happened when I clicked on them 😞 After a LOT of aggro, I did eventually get around that, which is why I can now post again.

BUT - why is apparently impossible to contact the admin when a basic part of the system simply does not function ???

Re: Account management problems.

RobbieMac — Sat, 12 Mar 2022 18:43:31 GMT

Hi @Nemo2020

Thanks for your posts and welcome back.

Sorry for the problems you've been having logging in. Send me a private message and I will give you a hand to sort everything out.

Thanks,

Robbie

This topic

Account management problems.

Re: Account management problems.