This topic

Website not accessible via BT network

amchur — Thu, 31 Mar 2022 08:42:06 GMT

Hi,

My website is not accessible through the BT network.

I can browse the website with other networks but not with the BT network. I went through the other posts and some of them have a similar issue as I am facing right now. Two days ago my site was working fine and suddenly it stopped working with the BT networks.

PS: My site is amchur.co.uk

Can someone help me to fix the issue, please?

Many Thanks

Re: Website not accessible via BT network

Keith_Beddoe — Thu, 31 Mar 2022 08:45:51 GMT

As the link is your business website, have you tried asking your web hosting company?

Its visible on my BT connection, so its not a BT issue.

Re: Website not accessible via BT network

gg30340 — Thu, 31 Mar 2022 08:45:48 GMT

No problem accessing for me so BT are not blocking it.

Check that your antivirus isn't blocking it or that your BT Webprotect isn't blocking it.

Re: Website not accessible via BT network

amchur — Thu, 31 Mar 2022 09:01:14 GMT

Hi,

I have asked the hosting company as well and they redirected me to the BT issue. Also, the site cannot be browsed from the VM network as well.

I tried to access the site with a VPN and it worked fine.

Many Thanks

Re: Website not accessible via BT network

NigelB72 — Thu, 31 Mar 2022 09:08:09 GMT

It works for me on BT broadband. If it's not working on Virgin Media there's clearly a problem elsewhere and your hosting company might just be fobbing you off

Re: Website not accessible via BT network

pippincp — Thu, 31 Mar 2022 09:22:34 GMT

I have no problem accessing it on a VM connection. It would appear to be a problem your end.

Re: Website not accessible via BT network

amchur — Thu, 31 Mar 2022 09:53:35 GMT

I have emailed my hosting provider. Let's see what they have got to say.

Many thanks for your response.

Re: Website not accessible via BT network

-Richie- — Thu, 31 Mar 2022 10:36:28 GMT

I can confirm it works fine for me using BT broadband, I can also confirm I'm now really hungry cause I started reading the menu 😞