Thank You BT from a newbie customer

decembersangel — Fri, 15 Apr 2022 22:56:00 GMT

I would just like to say a big THANK YOU 👍👍👍 to BT!!

I set up a new account with BT with connection for 07/04/22 but on the day and the next morning I still didn't have any service. After ringing customer services they advised me that I needed to have an Open Reach engineer visit but that wouldn't be until 12/04/22. I was fuming (assuming it wasn't anything to do with me 🙄) as this meant I would be cut off from the outside world for another 4/5 days (I suffer from poor mental health and reclusive so rely on the internet to keep connected to the 'outside world'). When the Connor the OR engineer visited he saw the problem immediately and it was my fault... Oops 😳 and he was extremely nice and the least judgemental person I have met in a long time!!. The problem was that I had plugged the internet cable into the wrong slot in the back of the router 😖😬 even though the diagram in the booklet was clear (and I had looked at it a few times 😤) and I had completely forgotten that the coloured cable end matched that of the slot it needed to be connected to 😶😬!! I would say it was a 'blonde' moment but it was a mixture of my poor mental health and menopause brain (ask any woman going through it and they will tell you that your IQ drops by 75%🙄😂). So Thank You Customer Services for being so patient and understanding!

And a BIG Thank You to Rory from Enniskillen Digital Complaints Team for sorting out the issue with my registration to the BT Community page. If someone could pass on my sincere thanks for his help I would very much appreciate it as he was so helpful, pleasant to deal with and an all round nice person!!

If this is anything to go by I am sure that my relationship with BT will be so much better than I had with my previous internet provider.

Re: Thank You BT from a newbie customer

PaddyB — Sat, 16 Apr 2022 07:20:27 GMT

Hi @decembersangel,

Thank you for posting and welcome to the Community. Its always really nice to start the day seeing some positive feedback. I'm really happy both Connor the engineer and Rory were able to help.

Rory works in the same centre as me and I've passed on your thank you both to him and his manager.

Kind regards,

Paddy

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Thank You BT from a newbie customer

Re: Thank You BT from a newbie customer