This topic

BT is Blocking my website

JJsHomeFurniture — Sat, 04 Jun 2022 23:19:07 GMT

Hi,

BT is blocking my website, and I have no idea why. Google shows this website as safe. My website is my business. Please help me unblock this.

I emailed Saferbrowsing@BT.com on May 27th, and haven't yet had anything back.

Can somebody please help!

If there is a legitimate reason my website is being blocked. Can you please let me know what it is, so I can work to rectify this, rather than just straight up blocking the site? It's madness you're even allowed to do that.

Re: BT is Blocking my website

RobbieBaron — Sun, 05 Jun 2022 04:09:23 GMT

Presumably at https://jjshomefurniture.com/ ? OK here.

Have you tried another browser?

Re: BT is Blocking my website

gspearson — Sun, 05 Jun 2022 05:17:32 GMT

I too can see this.

Re: BT is Blocking my website

Andy005 — Sun, 05 Jun 2022 05:40:17 GMT

I can access it okay on Edge but with Chrome I can only access it through an incognito tab.

Re: BT is Blocking my website

JJsHomeFurniture — Sun, 05 Jun 2022 10:19:34 GMT

Sorry about that. But yes, that’s correct.

Re: BT is Blocking my website

gg30340 — Sun, 05 Jun 2022 10:41:52 GMT

No issues accessing it with Edge, Chrome or Firefox.

It may be that BT Webprotect is blocking it however if that was the case the users of BT Webprotect would be notified that it is blocked along with reason and if they want they can over ride the block and access the site.

Re: BT is Blocking my website

jac_95 — Sun, 05 Jun 2022 12:42:02 GMT

@JJsHomeFurniture

The website was categorised as malicious by several webfilters database providers. It likely BT Consumer uses multiple sources so best to resolve and issue and get the website checked again across the different webfilter and scanning providers.

https://www.urlvoid.com/scan/jjshomefurniture.com/

https://www.ssltrust.co.uk/ssl-tools/website-security-check?domain=jjshomefurniture.com#malware

https://www.fortiguard.com/webfilter?q=https%3A%2F%2Fjjshomefurniture.com%2F&version=9

Re: BT is Blocking my website

JJsHomeFurniture — Sun, 05 Jun 2022 12:50:22 GMT

Thank you. Do you know what I can do to fix this?

Re: BT is Blocking my website

gg30340 — Sun, 05 Jun 2022 14:06:56 GMT

You need to keep emailing as much detail as possible to the address you have until you eventually get a reply or the problem is resolved.

The following is from the BT Webprotect Help page:-

I believe a site has an incorrect BT Web Protect warning. How can I report this?

BT Web Protect checks each website that is accessed on your home connection or on BT Wi-fi when connecting using your BT ID. It works by referring to a list of websites which have been categorised as potentially harmful to your device or personal data.

If you think a site should be added or removed from the list of those categorised as potentially harmful, you can contact us at saferbrowsing@bt.com providing the details of the site you believe is being incorrectly categorised and we'll send this to our third-party supplier for further investigation.

Re: BT is Blocking my website

JJsHomeFurniture — Mon, 06 Jun 2022 13:49:53 GMT

Thank you I appreciate that. However I’ve emailed them a few times now over the course of two weeks. I know that doesn’t sound like too much time but it’s severely hurting my business.

do BT read these, is there a way to get their attention faster?

Re: BT is Blocking my website

gg30340 — Mon, 06 Jun 2022 21:33:28 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help by asking the appropriate department to look out for your email.

They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.

Re: BT is Blocking my website

JJsHomeFurniture — Mon, 06 Jun 2022 21:34:22 GMT

Thank you very much sir.

Re: BT is Blocking my website

NeilO — Tue, 07 Jun 2022 07:56:10 GMT

Hi @JJsHomeFurniture I'll send you a private message so you can get in touch with the moderation team and we'll chase this up for you.

Thanks

Neil

Re: BT is Blocking my website

NeilO — Tue, 07 Jun 2022 13:22:43 GMT

Hi, @JJsHomeFurniture I've had a response back to say the categorisation team picked up your emails yesterday. They've changed the filters to fix this so the block should no longer be in place.

Thanks

Neil

Re: BT is Blocking my website

JJsHomeFurniture — Tue, 07 Jun 2022 13:57:30 GMT

Neil, you're a legend. That's sorted it. I can't say how happy I am. Thank you so much.

Thanks to everyone that reached out to support.

Re: BT is Blocking my website

NeilO — Tue, 07 Jun 2022 14:05:09 GMT

@JJsHomeFurniture No problem, I was happy that I could help.

Neil