This topic

Community website - change view.

scharter — Fri, 12 Aug 2022 06:26:09 GMT

Why has the 'change view' (by date, views etc) not not working, just reverts to oldest post?

Bt Mail has now just thrown a wobbly (will not open weblinks in a seperate tab).

BT TV Pro box, so many issues, still awaiting fixes.

Have BT not heard of beta testing, or UAT, before releasing updates?

Re: Community website - change view.

decembersangel — Fri, 12 Aug 2022 21:26:46 GMT

Hi @scharter
Are you talking about the 'pull down list' at the top of the page under the 'Community Activity' heading🤔??
If you are then you have been lucky to have had these options as all I get is either 'Recent Activity', 'Solved' or 'Top Kudoed'🙄!
I have always wondered why there has never been a 'Sort by Date' option as I prefer seeing newer post first otherwise you have to scroll page after page to find new posts that you may be able to help with😞.
(I am viewing the BT Community page on a laptop running with Windows 10)
As for BT Mail and BT Pro Box....... sorry can't help you with those🙃

Re: Community website - change view.

gg30340 — Fri, 12 Aug 2022 22:05:15 GMT

@decembersangel

If you click on your Avitar/username at the top right of the web page you will find a drop down menu. Click on "My Settings" and you will find a multitude of settings that you can change in order to personalise the way the forum functions for you.

Re: Community website - change view.

Moggy56 — Sat, 13 Aug 2022 18:23:45 GMT

Wow gg30340, never knew that, great piece of info, trouble is I'll start playing with them all now. Thanks

Re: Community website - change view.

decembersangel — Sat, 13 Aug 2022 21:53:11 GMT

Thank you gg30340 this was extremely helpful!
I think I have selected the correct options so that I see newest posts first..... we shall see.
Although I still don't understand why they just don't add this option to the drop down list at the top of the page?!?!

Re: Community website - change view.

decembersangel — Sat, 13 Aug 2022 22:07:51 GMT

Well @gg30340... That didn't work!
I set my personal settings to 'Original Posting Date' under Preferences/General/Sort topics by to 'Original Posting Date' and nada!
I've saved this option and re-logged into the page and it still shows the posts in order of 'Recent Activity' as per the drop down list (I've also tried all other options as well in My Settings). So @scharter was correct in saying that the 'sorting' options don't work.

Re: Community website - change view.

Les-Gibson — Sun, 14 Aug 2022 08:34:54 GMT

There does seem to be a coding problem on that page, I tested it with two browsers (Edge & Chrome), OK so essentially they're one and the same thing but the results were still wrong.

My test was quiet simple

Change and save preferences away from the default using one of the browsers
Sign out and shut down the browser
Check the preferences using the other browser, they were correctly set to what I had last left them at so all well and good so far.
Click on Reset and then Save. The green Success banner is displayed and this is where it goes t-t- up
Sign out and shutdown the browser again
Re-open using the first browser
Check preferences, they hadn't changed back to the default, I had to do it manually

Might be worth getting that page looked at, there may be other coding errors as well

Re: Community website - change view.

SeanD — Mon, 15 Aug 2022 07:17:26 GMT

Good morning,

Thanks for highlighting this issue and I am sorry you have been unable to change your preference from your setting page.

I have raised a support ticket to have this investigated. I will update the thread when I have more info.

Cheers

Sean

Re: Community website - change view.

scharter — Mon, 15 Aug 2022 07:53:31 GMT

@SeanD Thanks Sean.

Re: Community website - change view.

SeanD — Tue, 23 Aug 2022 07:37:55 GMT

Good morning Folks,

Khoros support has updated me again to confirm that the preference changes are being honoured when changed, they have not made any changes to fix this but are unable to replicate the issue.

I have tested this again this morning and my preference changes are taking effect.

When I click on;

My settings
Preferences
General
Sort topics by
Change to original posting date

When I refresh the page at board level posts are resorted to the original posting date 🤔

We did have an issue, last week, which resulted in a change in behaviour in how links within posts opened. Instead of links being opened in a new window, links would open in the same window. This problem was fixed yesterday I wonder if perhaps this also had an impact on the preference settings.

Would you mind checking this for me and letting me know if the problem has also been fixed for you folks?

Cheers

Sean

Re: Community website - change view.

scharter — Tue, 23 Aug 2022 07:59:23 GMT

@SeanD Hi Sean, I can confirm that all is good now.

I did have an isue whereby the responses weren;t in chronological order, but I reset my profile setting, and all is as it was.

Thnaks.

Re: Community website - change view.

SeanD — Tue, 23 Aug 2022 09:48:40 GMT

Hi @scharter,

Happy days! Thanks for letting me know.

Cheers

Sean

Re: Community website - change view.

Les-Gibson — Tue, 23 Aug 2022 14:04:53 GMT

Hi @SeanD

Nope, unless I'm doing something different to everyone else it's still the same.

Navigate to My settings - BT Community

Change the preferred settings away from the default and save them

Close your browser down and reopen it

Navigate to My settings - BT Community again, click Reset and Save

Do your preferences change back to the default? (mine don't, they stay as I left them)

Re: Community website - change view.

decembersangel — Fri, 26 Aug 2022 21:24:56 GMT

Hi @SeanD
My Community Activity page still doesn't sort by my personal preference of 'Original Posting Date' ☹️ When I look at the Community feed it is still sorting by 'Recent Activity'. It appears that the 'pull down list' at the top of the page still overrides other settings 🤔. I have tried everything suggested.
Ta Kindly x

Re: Community website - change view.

scharter — Fri, 26 Aug 2022 22:07:35 GMT

@decembersangel I changed a few things to see if I could get passed the software error, until it was fixed. But then I had to reset to the original settings.

I went to 'Profile" > Preferencess > General > Sort topics by >

Sort topics by

Time of most recent post

Hope this helps and sorts it?

Re: Community website - change view.

decembersangel — Fri, 02 Sep 2022 21:56:48 GMT

Thanks @scharter but nope 😂
I have tried EVERY combination in my General Preferences but every time I look at the Community Activity it always sorts posts by 'Recent Activity' (as per the pull down list at the top of the page) so I see posts at the top of my feed from months ago which I've already looked at. WHY this pull down list doesn't include 'Newest Posts' (rather than Solved or Top Kudoed 🤔) is beyond me as this would be so much easier than going into your personal settings
I've pressed both Save and Reset for each of the settings logging out between each change, trying another search engine but nada 🙄

So you'll find me just scrolling, scrolling, scrolling...... Ohhh there's a new one YAY!!🤣

Re: Community website - change view.

gg30340 — Fri, 02 Sep 2022 22:06:33 GMT

Have you tried clearing the cookies and history from your browser then going into My Settings > General Settings > Sort Topics > Time of most recent post then click Save.

Re: Community website - change view.

scharter — Sat, 03 Sep 2022 06:10:25 GMT

@decembersangel I assume you have changed the 'sorted by' to 'date' ?

Re: Community website - change view.

decembersangel — Sat, 03 Sep 2022 21:30:39 GMT

Thanks @gg30340 , Yes I have tried this and it is still sorting by Recent Activity 😤
@scharter I have tried selecting every variation there is and the page still loads the same way 😶
Looks like I will just have to put up with it 😒