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How to provide positive feedback on Customer Service Employee

VeraBatista — Fri, 24 Mar 2023 14:21:43 GMT

Hi,

I'm a new BT client awaiting service to be installed. A BT Customer Service Employee has been extremely helpful, clear and has done what he has promised to do and when... which is a breathe of fresh air in comparison to Customer Services experience with my previous ISP. I would like to pass on my feedback to his manager.

Best regards,

Vera

Re: How to provide positive feedback on Customer Service Employee

Keith_Beddoe — Fri, 24 Mar 2023 14:25:27 GMT

@VeraBatista

I will ask a moderator to reply. I assume you are a BT Residential Customer and not a BT Business Customer?

Re: How to provide positive feedback on Customer Service Employee

VeraBatista — Fri, 24 Mar 2023 15:54:14 GMT

Yes, I'm a new (residential) Broadband client.

Re: How to provide positive feedback on Customer Service Employee

DanielS — Fri, 24 Mar 2023 17:13:56 GMT

Hi @VeraBatista,

Thank you so much for posting about your positive experience.

I have sent you a private message so that you can reply back to me. We'll be able to pass on any feedback that you would like.

Thanks
DanielS