This topic

Installation damage

Hannyv81 — Mon, 24 Apr 2023 07:52:34 GMT

I live in a ground floor maisonette and I recently had super fast broadband installed. The engineer (who I think was actually with Openreach) drilled through an internal cavity by my front door to the outside of my property. Over the weekend i've noticed a wet patch in the hallway underneath the entry point, this was accompanied by a very loud whooshing noise from the inside of the cavity when the upstairs flat unleashed the contents of their washing machine. I have a horrible feeling that the engineer has drilled through the flat above's down-pipe. This would maybe explain why he was there for 6hrs on the installation date. What is the protocol in this situation, does anyone know?

Re: Installation damage

Keith_Beddoe — Mon, 24 Apr 2023 08:17:44 GMT

@Hannyv81

Welcome to this user forum for BT Retail phone and broadband customers.

Are you a BT Retail Customer?

Re: Installation damage

NeilO — Mon, 24 Apr 2023 12:05:23 GMT

Hi @Hannyv81 was it BT broadband that was installed? You can raise a case directly to Openreach on this link when damage is caused to your home.

Thanks

Neil

Re: Installation damage

Hannyv81 — Mon, 24 Apr 2023 13:32:33 GMT

Yes I am