This topic

How to provide positive feedback on Customer Service Employee

jellyelbows — Tue, 15 Aug 2023 13:13:54 GMT

Hello,

I've seen other people ask, but there seems to be no obvious place to leave positive feedback for call centre employees. Is anybody able to take my details for the brilliant call I just had?

Thank you.

Re: How to provide positive feedback on Customer Service Employee

Keith_Beddoe — Tue, 15 Aug 2023 13:52:52 GMT

@jellyelbows

I have asked a moderator to assist.

Re: How to provide positive feedback on Customer Service Employee

NeilO — Tue, 15 Aug 2023 14:24:15 GMT

@jellyelbows I'll send you a private message

Thanks

Neil

Re: How to provide positive feedback on Customer Service Employee

DavidM — Wed, 16 Aug 2023 12:36:50 GMT

Thanks for sending that over @jellyelbows . I've passed your comments to Cassia.

Cheers

David

Re: How to provide positive feedback on Customer Service Employee

brisycom — Wed, 16 Aug 2023 16:14:04 GMT

I too had fantastic service yesterday from @StuartH and think it's only right to make it known. We're all quick to comment when the service is bad, however it is more important to highlight when the service is great, and Stuart went above and beyond in the assistance he gave me. If you could pass this on to management etc it would be much appreciated.

Well done team 🙂

Regards,

Brian

Re: How to provide positive feedback on Customer Service Employee

RobbieMac — Wed, 16 Aug 2023 18:10:22 GMT

Hi @brisycom

Thank you for posting back.

It's really pleasing to read your comments about my colleague Stuart. We're all part of the same team so I'll send the feedback through to our team leader to recognise Stuart for a job well done 🙂

Thanks again for the awesome comments!

All the best,

Robbie