Issue with Xbox Game Pass Ultimate Inclusion in My BT

mamaamwami — Sat, 30 Sep 2023 18:20:45 GMT

Dear BT Support Team,

I hope this message finds you well. I am writing to address an issue I've been experiencing with my recent broadband package, specifically concerning the inclusion of Xbox Game Pass Ultimate.

I recently upgraded my BT package to a 500mbps WiFi connection. As part of this package, I received an email confirming that I would be entitled to Xbox Game Pass Ultimate for 6 months at no extra cost. However, in the email, there was no information regarding the content partners or how to activate this benefit.

After noticing this, I contacted BT customer support for assistance. During the call, we decided to reduce the price of my 500mbps package. Following this adjustment, I received another email confirming that my broadband package still included Xbox Game Pass Ultimate for 6 months at no extra cost.

Unfortunately, despite these emails, I have been unable to activate Xbox Game Pass Ultimate. I have attempted to redeem the offer several times, but it hasn't worked.

I would greatly appreciate your assistance in resolving this issue promptly.

Thank you for your attention to this matter, and I look forward to your prompt response to help me resolve this issue.

Re: Issue with Xbox Game Pass Ultimate Inclusion in My BT

imjolly — Sat, 30 Sep 2023 18:53:17 GMT

This is a customer help customer forum and your post does not go to BT

if you go to MYBT on pc/laptop then products and manage can you now see content partners and link to pass

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Issue with Xbox Game Pass Ultimate Inclusion in My BT

Re: Issue with Xbox Game Pass Ultimate Inclusion in My BT