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Can anyone tell me if there is an email address for getting in touch with BT?

suejoanne — Thu, 14 Mar 2024 23:17:45 GMT

Can anyone tell me if there is an email address for getting in touch with BT? I have contacted their online help on numerous occasions but got absolutely nowhere so I want to try a different way, and attach evidence.

Re: Can anyone tell me if there is an email address for getting in touch with BT?

gg30340 — Thu, 14 Mar 2024 23:25:05 GMT

There is not an email address however if you have a complaint you can write to BT at BT plc PO Box 334 Sheffield S981BT or you could try emailing the BT CEO. You will find his email address with an Internet search.

Make a complaint | BT Help

Re: Can anyone tell me if there is an email address for getting in touch with BT?

suejoanne — Thu, 14 Mar 2024 23:41:31 GMT

Thank you. I think I'm going to be in this for the long term!!

Re: Can anyone tell me if there is an email address for getting in touch with BT?

gg30340 — Fri, 15 Mar 2024 00:11:00 GMT

Perhaps if you explained what your problem is you may be able to get some assistance from the forum.

Re: Can anyone tell me if there is an email address for getting in touch with BT?

-Richie- — Fri, 15 Mar 2024 11:56:24 GMT

@gg30340wrote:
You will find his email address with an Internet search.

His?

Re: Can anyone tell me if there is an email address for getting in touch with BT?

gg30340 — Fri, 15 Mar 2024 14:25:24 GMT

@-Richie- wrote:

@gg30340wrote:

You will find his email address with an Internet search.

His?

OK "her".

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Modfather — Thu, 16 May 2024 18:57:12 GMT

Similarly .. called numerous times . A month into the process and I’ve been deceived and no resolution thus far

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Gettings4 — Mon, 03 Jun 2024 17:30:05 GMT

I am a 92 year old customer was advised to change to EE which I did but pay £7.50 every month so I don’t have to log in every time if I want to read emails and it’s just stopped working suddenly I tried ringing the helpline on the phone for so long so many questions. I’ve got so upset. I’ve rang off please help stop having to pay £7.50 for a service. I’m not getting.I was on phone for 20 mins cannot afford so much you should transfer calls

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Keith_Beddoe — Mon, 03 Jun 2024 17:40:35 GMT

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Modfather — Mon, 03 Jun 2024 21:56:34 GMT

I wrote to the Sheffield customer services manager with my complaints. BT regularly raise complaint and try calling and then close complaint. I’m sick of explaining all the problems each time and getting nowhere. I want a written reply and compensating and so far not had a reply !
the complaint process is a joke !

Re: Can anyone tell me if there is an email address for getting in touch with BT?

amcenteggart — Mon, 08 Jul 2024 21:47:47 GMT

BT have taken diabolical service to the next level

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Hetchells — Fri, 26 Jul 2024 00:29:47 GMT

Totally agree customer service is nonexistent. I wanted to renew my contract with Plusnet and they actually sold me a contract with BT, if ever there was a case of miss selling it was that! Transferred to BT 5 weeks ago and was told 2 days before they connected that I was being upgraded to digital voice, I contacted them to say I didn’t want DV but apparently had no choice.
The phone has never worked it does not ring in and callers just receive a line busy message or engaged tone. I have literally spent more than 6 hours talking to numerous advisors - a different one each time and from all over the country, the last who promised to ring back and didn’t was working from home in Newcastle! Last Saturday, desperate to try a different tack, I spent a solid three and a half hours on an online chat .It would appear that once you put the phone down you are completely forgotten about and nothing is done.

No way to email or contact the same advisor again, absolutely diabolical!

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Keith_Beddoe — Fri, 26 Jul 2024 04:58:44 GMT

@Hetchells

You have your own thread here https://community.bt.com/t5/Home-phone-including-Digital/Digital-Phone-not-ringing-or-receiving-callS/td-p/2396535

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Modfather — Fri, 26 Jul 2024 21:36:39 GMT

Write a proper letter to the Sheffield lo box customer services address explaining all your communications and wasted time etc. tell them what you want and what your expectations for a resolution are . I managed to get some compensation and a reasonable solution but what a hassle . I’ve told them it’s the last time I go with them

Re: Can anyone tell me if there is an email address for getting in touch with BT?

lilly76 — Tue, 13 Aug 2024 14:48:31 GMT

You can write to BT and complain and set out the times you called and who you spoke to. You should mention that if the problem is not sorted that you will go to the Ombudsman, but the Ombudsman would expect you to give BT a reasonable time to sort things out. Thereafter you phone the Ombudsman. I have done it and it worked. Try and get things in writing. If you tell the Ombudsman he said this or that to you the Ombudsman will say that he can't verify that is what was said. Be warned!

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Linda36 — Mon, 16 Sep 2024 12:27:55 GMT

Did you get anywhere?
I am having terrible problems and am trying to find out who is the head of BT complaints for small businesses.
Thanks

Re: Can anyone tell me if there is an email address for getting in touch with BT?

imjolly — Mon, 16 Sep 2024 12:36:14 GMT

this is a residential forum not business - try google

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Linda36 — Mon, 16 Sep 2024 12:38:29 GMT

Thank you

Re: Can anyone tell me if there is an email address for getting in touch with BT?

lilly76 — Mon, 16 Sep 2024 14:20:57 GMT

WRITE TO THEM. Don't phone any one any more. Tell them that if they don't sort it out you will go to the Ombudsman. It works. I did it. I was a legal secretary and know how what to do. I don't let the big companies get away with it. Electricity, telephone all the big companies. People just give up. Write everything down that has happened in case you do have to go to the Ombudsman as he will expect you to give them a reasonable time to put it right. Good luck.

Re: Can anyone tell me if there is an email address for getting in touch with BT?

donwhitehead — Tue, 08 Oct 2024 09:22:53 GMT

yes there is. Google Allison Kirkby