This topic

Private Messaging

Antgrad — Mon, 25 Mar 2024 10:03:43 GMT

I've been having BT Cloud issues and felt it was almost resolved thanks to DanielS, a moderator, and our messages on here. However I log on today to see if there were any developments and don't have access to Private Messaging? There's no envelope icon to click on even. What can I do?

Tried online chat but got next to no help

Thanks

Re: Private Messaging

imjolly — Mon, 25 Mar 2024 10:06:42 GMT

are you logged into the forum as that would normally give you access to envelope and previous messages

Re: Private Messaging

Antgrad — Mon, 25 Mar 2024 10:10:58 GMT

Thanks for the reply. Yes, I'm certainly logged in.

Re: Private Messaging

gg30340 — Mon, 25 Mar 2024 10:38:08 GMT

You must be logged on to post a message so that would not be the problem.

Have you tried logging off and back on or tried a different browser to see if that may be the problem.

Re: Private Messaging

Antgrad — Mon, 25 Mar 2024 10:46:01 GMT

Hi @gg30340

Yes, I've logged on and off several times with no change. I've tried using Microsoft Edge rather than Chrome but no different. I've also logged in using Safari on my iPhone but still the same issue.

It almost looks like my Private Messaging facility has been diabled but if it has I don't know why or how I can get it back.

Re: Private Messaging

Anonymous — Mon, 25 Mar 2024 10:51:53 GMT

Profile > My Settings > Preferences > Private Messenger

Re: Private Messaging

Antgrad — Mon, 25 Mar 2024 11:07:13 GMT

@Anonymous

Thanks, I didn't actually get that far as next time I logged in it had miraculously reappeared.

All good now. Thanks everyone.