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Contacting BT

DamianSlee — Thu, 28 Mar 2024 10:17:37 GMT

Is the BT messaging service not working on the BT app?

Re: Contacting BT

RobbieMac — Thu, 28 Mar 2024 10:58:38 GMT

Welcome to the BT Community and thank you for your post @DamianSlee

Sorry for the problems you're having messaging us using the app. I can get this reported. In the meantime; can you confirm what problems you're having or what you'd like to chat about please?

You can also message us here: Contact us - account and billing

Thanks,

Robbie

Re: Contacting BT

DamianSlee — Tue, 02 Apr 2024 09:27:13 GMT

Thank you - I'm still unable to use the app messaging and I have the same problem this morning.

I was assured by Leia, one of your reps, last week that I would receive a call this morning first thing from her colleague.

I have been waiting since 8am and am unable to do anything today until BT gets in touch. Could you possibly get someone to give me a ring about getting my installation carried out?

Re: Contacting BT

NeilO — Tue, 02 Apr 2024 10:14:38 GMT

@DamianSlee I'm sorry about that, I'll send you a private message so you can get in touch with your details.

Thanks

Neil