DNS for my company's website suddenly broke with British Telecom

jamis0n — Fri, 01 Mar 2024 12:12:27 GMT

Hi - My company's website is no longer accessible for users using British Telecom DNS.

You can confirm this easily using dig (see below)

What is the recommended way to contact BT to resolve this?

I realize this is a bit technical of a topic so happy to report elsewhere. Thanks!

➜ ~ dig gamma.app @ns0.bt.net

; <<>> DiG 9.10.6 <<>> gamma.app @ns0.bt.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 31967
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gamma.app. IN A

;; Query time: 172 msec
;; SERVER: 217.35.209.188#53(217.35.209.188)
;; WHEN: Thu Feb 29 17:08:41 PST 2024
;; MSG SIZE rcvd: 38

➜ ~ dig gamma.app @8.8.8.8

; <<>> DiG 9.10.6 <<>> gamma.app @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61748
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;gamma.app. IN A

;; ANSWER SECTION:
gamma.app. 300 IN A 104.18.11.200
gamma.app. 300 IN A 104.18.10.200

;; Query time: 36 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Feb 29 17:08:46 PST 2024
;; MSG SIZE rcvd: 70

Re: DNS for my company's website suddenly broke with British Telecom

ryan1969 — Wed, 03 Apr 2024 09:23:19 GMT

@jamis0n gm-socrates wrote:
Hi - My company's website is no longer accessible for users using British Telecom DNS.
You can confirm this easily using dig (see below)
What is the recommended way to contact BT to resolve this?
I realize this is a bit technical of a topic so happy to report elsewhere. Thanks!

➜ ~ dig gamma.app @ns0.bt.net
; <<>> DiG 9.10.6 <<>> gamma.app @ns0.bt.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 31967
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gamma.app. IN A
;; Query time: 172 msec
;; SERVER: 217.35.209.188#53(217.35.209.188)
;; WHEN: Thu Feb 29 17:08:41 PST 2024
;; MSG SIZE rcvd: 38
➜ ~ dig gamma.app @8.8.8.8
; <<>> DiG 9.10.6 <<>> gamma.app @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61748
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;gamma.app. IN A
;; ANSWER SECTION:
gamma.app. 300 IN A 104.18.11.200
gamma.app. 300 IN A 104.18.10.200
;; Query time: 36 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Feb 29 17:08:46 PST 2024
;; MSG SIZE rcvd: 70

Hello, @jamis0n

I can see your query and found I got same query can you tell me you find some solution, If yes please share with me I need urgent help... And thanks for creating this post.

Best Regard,
ryan1969

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DNS for my company's website suddenly broke with British Telecom

Re: DNS for my company's website suddenly broke with British Telecom